We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.
Our service is free for everyone.
About the role
We're looking for a proactive and dynamic Public Affairs and Insight Manager to help lead our policy and influencing work. This is a great opportunity for someone with experience of policy development and a good understanding of the UK parliament to help drive improvement in public services.
The Parliamentary and Health Service Ombudsman is the independent organisation with responsibility for making final decisions on complaints that have not been resolved by the NHS in England and UK government departments. We use insights from our casework to encourage improvement in public services.
The Public Affairs and Insight team is responsible for PHSO’s research, policy, stakeholder engagement and parliamentary accountability work. As one of three Public Affairs and Insight Managers you will have the opportunity to make a real impact. Working in a matrix environment, you will be expected to both lead and support the delivery of key policy, research and public affairs projects and will play a key role in helping identify and drive service improvements across the NHS and Central Government.
With sound judgement and an understanding of both the health sector and UK government and parliament, you will also have experience of engaging with stakeholders and parliament so that you can help us develop policy recommendations that are picked up and delivered by public services.
You will be a motivated self-starter who is able to manage conflicting priorities and manage multiple projects at the same time. You will be a team-player who collaborates effectively with colleagues and is able to operate with credibility at all levels of seniority.
If you have general questions about the role, please contact the recruiting manager, Kate Eisenstein, Assistant Director of Insight and Public Affairs, at firstname.lastname@example.org.
How to apply
Please submit your CV and supporting statement by 10am on Tuesday 19th May.