Contact the Liaison team

We are the Ombudsman’s Liaison team:

The Ombudsman's Liaison Team
(L-R) Jo Power, Liaison officer, Anna Neill, Liaison manager, Laura Larkin, Liaison officer, Linda Tomlinson, Liaison manager


We work in partnership with organisations we investigate to help them improve the way they handle complaints.

We do this through a programme of visits, talks and training. We also provide guidance and other complaint handling resources on our website.

To do our job well, we need to understand and listen to the organisations we investigate. We want to: 

  • understand the challenges you face and help you overcome these so that complaints are resolved without our involvement 
  • hear about good examples of listening and acting on feedback from service users 
  • hear your feedback on the service we provide so we can also improve.

Please email any feedback, concerns, questions or ideas for new web content to

Follow @PHSOmbudsman on Twitter for latest updates.

Andrew Medlock, Assistant Director of Strategy and Partnerships oversees our work. You can follow him on Twitter @AndrewMedlock