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<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-2-july-september-2017/following-open-and-fair-process</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-2-july-september-2017/giving-you-good-service</loc><lastmod>2021-02-12T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/ombudsmans-first-open-meeting</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/principles-good-administration/seeking-continuous-improvement</loc><lastmod>2017-04-13T09:32Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/business-support-officer-permanent</loc><lastmod>2018-01-03T14:45Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/open-meeting-2017-building-trust</loc><lastmod>2018-01-03T12:13Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/sir-alex-allan-and-dean-fathers-join-board-non-executive-directors</loc><lastmod>2018-01-03T11:45Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/principles-remedy</loc><lastmod>2017-01-18T15:08Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/chief-staff-0</loc><lastmod>2018-01-03T13:22Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/interim-head-external-communications-9-months-fixed-term-contract</loc><lastmod>2018-01-03T13:40Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/new-nhs-england-toolkit-will-help-track-quality-complaint-handling</loc><lastmod>2018-01-24T17:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/equality-diversity-inclusion-specialist</loc><lastmod>2018-01-25T10:31Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/april-june-2017-performance-statistics</loc><lastmod>2019-06-04T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/staff-surveys/2017-staff-survey</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/principles-remedy/introduction</loc><lastmod>2017-04-13T11:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/caseworker-12-months-fixed-term-contract</loc><lastmod>2018-02-07T13:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/hr-officer</loc><lastmod>2018-02-08T16:10Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/public-affairs-and-insight-officer</loc><lastmod>2018-02-09T12:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/radio-ombudsman-leaving-liverpool-challenges-being-ombudsman</loc><lastmod>2018-02-17T15:40Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-2-challenges-being-ombudsman-operations-policy-and</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast</loc><lastmod>2024-09-26T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/october-december-2017-performance-statistics</loc><lastmod>2019-06-04T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/july-september-2017-performance-statistics</loc><lastmod>2019-06-04T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/principles-remedy/summary</loc><lastmod>2017-01-18T16:54Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/events</loc><lastmod>2025-10-14T14:39Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/open-meeting-2018</loc><lastmod>2020-10-23T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/facilities-manager-ftc-6-months</loc><lastmod>2018-03-06T08:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-3-october-december</loc><lastmod>2019-07-08T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/principles-remedy/getting-it-right</loc><lastmod>2017-04-13T11:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-3-october-december/giving-you-information-you-need</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-3-october-december/following-open-and-fair-process</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-3-october-december/giving-you-good-service</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-3-october-december-0</loc><lastmod>2018-03-28T15:25Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/prioritising-patient-safety-summer-2025</loc><lastmod>2025-09-03T08:16Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/charity-commission-fails-comply-ombudsmans-findings</loc><lastmod>2025-09-09T09:29Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/windrush-compensation-scheme-improvements-called-after-another-family-impacted</loc><lastmod>2025-09-17T22:02Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-finance</loc><lastmod>2018-03-28T15:31Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/principles-remedy/being-customer-focussed</loc><lastmod>2017-04-13T11:59Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/mental-health</loc><lastmod>2019-07-03T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/node/1242</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/introduction</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/about-us</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/state-mental-health-provision-21st-century</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/how-we-chose-these-complaints</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/complaints-we-see-overview</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/complaints-we-see-diagnosis-and-failure-treat</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/complaints-we-see-risk-assessment-and-safety</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/complaints-we-see-dignity-and-human-rights</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/complaints-we-see-communication</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/complaints-we-see-inappropriate-discharge-and-provision-aftercare</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/maintaining-momentum-driving-improvements-mental-health-care/complaint-handling</loc><lastmod>2018-04-17T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/sharing-insights-drive-improvements-mental-health-care</loc><lastmod>2018-05-16T15:55Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/nhs-failing-patients-mental-health-problems</loc><lastmod>2018-03-23T08:52Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/principles-remedy/acting-fairly</loc><lastmod>2017-04-13T11:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/gender-pay-gap-report</loc><lastmod>2026-03-31T23:00Z</lastmod><changefreq>weekly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/dispute-resolution-design-manager</loc><lastmod>2018-04-10T12:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/our-strategy-2018-21-delivering-exemplary-ombudsman-service</loc><lastmod>2019-04-10T23:05Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/principles-remedy/putting-things-right</loc><lastmod>2017-01-18T16:47Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/our-strategy-2018-2021</loc><lastmod>2023-03-31T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-3-approaches-mediation-and-dispute-resolution</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/our-new-strategy-2018-21-delivering-exemplary-ombudsman-service</loc><lastmod>2018-04-16T13:45Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/principles-remedy/seeking-continuous-improvement</loc><lastmod>2017-01-18T16:47Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/our-business-plan-2018-19</loc><lastmod>2019-05-10T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-finance-0</loc><lastmod>2018-04-30T11:41Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/communications-officer-0</loc><lastmod>2018-05-03T10:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-responds-nhs-improvement-patient-safety-announcement</loc><lastmod>2018-05-03T17:28Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/liaison-officer</loc><lastmod>2018-05-15T10:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/liaison-officer-0</loc><lastmod>2018-05-15T09:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-caseworker</loc><lastmod>2018-05-14T13:45Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/caseworker-1</loc><lastmod>2018-05-14T12:31Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/intake-caseworker-0</loc><lastmod>2018-05-15T09:22Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/radio-ombudsman-sir-david-behan-transformation-care-quality-commission</loc><lastmod>2018-06-04T11:02Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-podcast-4-sir-david-behan-transformation-care-quality</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-insight-and-public-affairs</loc><lastmod>2018-05-18T11:33Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/avoidable-death-woman-after-nine-month-delay-cancer-diagnosis</loc><lastmod>2021-03-05T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/grandmothers-painful-death-cancer-was-avoidable-ombudsman-finds</loc><lastmod>2018-05-21T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/communications-officer-1</loc><lastmod>2018-06-12T12:48Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/business-support-officer</loc><lastmod>2018-05-30T13:08Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/director-resources</loc><lastmod>2018-06-06T08:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/ld-business-partner</loc><lastmod>2018-06-06T11:43Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-private-secretary</loc><lastmod>2018-06-14T14:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/constructive-and-engaging-open-meeting-2018</loc><lastmod>2018-06-19T10:50Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-podcast-5-what-it-takes-be-effective-ombudsman</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/accreditation-manager</loc><lastmod>2018-06-21T15:14Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/radio-ombudsman-conversation-european-ombudsman-emily-oreilly</loc><lastmod>2018-06-22T11:31Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/project-manager-ict</loc><lastmod>2018-07-02T10:26Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/looking-back-nhs-70</loc><lastmod>2018-07-05T07:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-lawyer</loc><lastmod>2018-07-17T12:12Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-policy-and-service-quality</loc><lastmod>2018-07-13T10:22Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/solutions-enterprise-architect</loc><lastmod>2018-07-13T09:40Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/lead-service-manager</loc><lastmod>2018-07-13T09:35Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-4-january-march</loc><lastmod>2019-07-08T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-4-january-march-0</loc><lastmod>2019-07-10T23:05Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-4-january-march/following-open-and-fair-process</loc><lastmod>2019-07-10T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201718-quarter-4-january-march/giving-you-good-service</loc><lastmod>2019-07-10T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/putting-things-right/financial-remedy</loc><lastmod>2025-09-12T10:19Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-governance</loc><lastmod>2018-07-13T10:12Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-human-resources</loc><lastmod>2018-07-16T13:32Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-6-making-nhs-safer-patients</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/annual-report-2017-2018</loc><lastmod>2019-07-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/annual-report-2017-2018-year-transformation</loc><lastmod>2018-07-18T10:02Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/january-march-2018-performance-statistics</loc><lastmod>2018-07-23T11:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/caseworker-fixed-term-contract</loc><lastmod>2018-08-06T11:40Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/what-happens-if-someone-complains-about-your-organisation/ombudsmans-clinical-standard</loc><lastmod>2020-08-07T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/executive-assistant-fixed-term-contract</loc><lastmod>2018-08-09T12:22Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/april-june-2018-performance-statistics</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-1-2018-19</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/trends-complaints-about-nhs-trusts</loc><lastmod>2018-09-04T02:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-age-uk-report-failing-safety-net-older-people</loc><lastmod>2018-09-05T16:24Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsmans-comment-hsib-mental-health-investigation-report</loc><lastmod>2018-09-12T11:54Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-proposed-health-service-safety-investigations-bill</loc><lastmod>2018-09-12T11:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/response-nhs-digitals-publication-statistics-nhs-written-complaints-2017-18</loc><lastmod>2018-09-12T10:56Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/finance-assistant</loc><lastmod>2018-09-07T12:33Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/our-commitments-you-tbc</loc><lastmod>2017-01-18T16:47Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/death-young-woman-sepsis-was-avoidable-ombudsman-finds</loc><lastmod>2018-09-13T10:16Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/avoidable-death-woman-after-delayed-diagnosis-and-poor-management-sepsis</loc><lastmod>2019-09-11T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/sir-liam-donaldson-appointed-independent-adviser-ombudsmans-clinical-advice</loc><lastmod>2018-09-17T08:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/hr-officer-0</loc><lastmod>2018-09-18T12:27Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-1-april-june</loc><lastmod>2019-10-08T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-1-april-june/giving-you-information-you-need</loc><lastmod>2019-10-08T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-1-april-june/following-open-and-fair-process</loc><lastmod>2019-10-09T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-1-april-june/giving-you-good-service</loc><lastmod>2018-10-11T07:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-1-april-june-0</loc><lastmod>2019-10-09T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/response-care-quality-commissions-state-care-2018-report</loc><lastmod>2019-03-19T11:55Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/supporting-national-guardians-speak-campaign</loc><lastmod>2018-10-16T14:01Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/administrator-hr</loc><lastmod>2018-10-23T10:14Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/our-value-money-independent-review</loc><lastmod>2018-11-12T09:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/independent-study-calls-ombudsman-have-greater-powers</loc><lastmod>2018-11-12T10:55Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/profession-wide-complaints-handling-initiative-dental-sector</loc><lastmod>2018-11-15T10:25Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/elderly-man-alzheimers-disease-died-when-agency-failed-provide-night-care</loc><lastmod>2018-11-18T06:50Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/radio-ombudsman-claire-murdoch-driving-improvements-nhs-mental-health-care</loc><lastmod>2018-11-16T09:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-7-driving-improvements-mental-health-care</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/elderly-man-alzheimers-died-after-being-left-without-carer-overnight</loc><lastmod>2019-11-15T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/events/ombudsmans-annual-lecture-2018</loc><lastmod>2020-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/transcript-radio-ombudsman-8-importance-speaking-nhs</loc><lastmod>2019-11-29T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-2-july-september</loc><lastmod>2020-12-12T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-2-july-september/giving-you-information-you-need</loc><lastmod>2019-12-13T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-2-july-september/following-open-and-fair-process</loc><lastmod>2019-12-13T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-2-july-september/giving-you-good-service</loc><lastmod>2019-12-13T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-2-july-september-0</loc><lastmod>2018-12-13T14:55Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/blowing-whistle-investigation-care-quality-commissions-regulation-fit-and-proper</loc><lastmod>2019-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/blowing-whistle-investigation-care-quality-commissions-regulation-fit-and-proper-0</loc><lastmod>2020-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18/complaints-we-dealt</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18/why-we-upheld-complaints</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18/making-changes-our-service</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18/improving-complaint-handling-and-good-practice</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18/hm-courts-tribunals-service-improving-communication</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18/hm-revenue-and-customs-gathering-insight-and-acting-feedback</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18/adjudicators-office-supporting-hmrc-improve-complaint-handling</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18/nhs-england-flexible-complaints-training-healthcare-professionals</loc><lastmod>2019-04-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18-1</loc><lastmod>2019-12-19T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-2-2018-19</loc><lastmod>2019-12-17T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/james-test-page</loc><lastmod>2019-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/blowing-whistle-investigation-care-quality-commissions-regulation-fit-and-proper/complaint</loc><lastmod>2019-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/blowing-whistle-investigation-care-quality-commissions-regulation-fit-and-proper/background</loc><lastmod>2019-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/failure-care-quality-commission-make-sure-nhs-employs-fit-and-proper-directors</loc><lastmod>2018-12-19T00:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/blowing-whistle-investigation-care-quality-commissions-regulation-fit-and-proper/findings</loc><lastmod>2019-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/blowing-whistle-investigation-care-quality-commissions-regulation-fit-and-proper/recommendations</loc><lastmod>2019-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/encouraging-reasonable-challenge-and-freedom-speak</loc><lastmod>2018-12-20T12:47Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-2017-18-0</loc><lastmod>2019-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-mps/mp-briefing-complaints-about-communication-changes-womens-state-pension-age</loc><lastmod>2021-03-19T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/complaints-ombudsman-about-communication-changes-state-pension-age-women</loc><lastmod>2018-12-19T14:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/complaints-womens-state-pension-age</loc><lastmod>2024-11-20T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/clinical-adviser-dentist</loc><lastmod>2019-01-21T11:08Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/our-annual-parliamentary-scrutiny-hearing</loc><lastmod>2019-01-30T12:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/clinical-adviser-continuing-healthcare-adviser-nurse</loc><lastmod>2019-01-30T09:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/roles-parliamentary-and-health-service-ombudsman-and-nhs-resolution-information</loc><lastmod>2020-01-31T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-9-avoiding-avoidable-improve-safety-nhs-care</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/avoiding-avoidable-ombudsmans-second-annual-public-lecture</loc><lastmod>2019-02-22T11:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/staff-surveys/2018-staff-survey</loc><lastmod>2020-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/death-woman-after-routine-operation-was-avoidable-ombudsman-finds</loc><lastmod>2019-03-22T15:24Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/avoidable-death-woman-after-multiple-failings-following-routine-hip-operation</loc><lastmod>2020-02-25T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/if-we-cant-help/lawyers-and-solicitors</loc><lastmod>2017-01-18T16:47Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/working-partnership-improve-complaint-handling</loc><lastmod>2019-03-11T08:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/response-call-evidence-independent-chief-inspector-borders-and-immigration-0</loc><lastmod>2020-03-12T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/submission-independent-review-fit-and-proper-persons-test</loc><lastmod>2020-03-14T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/response-care-quality-commissions-learning-deaths-report</loc><lastmod>2019-03-19T17:21Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/clinical-advice-review-final-report-and-our-response</loc><lastmod>2021-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/clinical-advice-review</loc><lastmod>2022-04-19T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/clinical-advice-review-final-report-and-our-response/foreword</loc><lastmod>2021-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/if-we-cant-help/other-ombudsman-organisations</loc><lastmod>2025-10-21T10:22Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/clinical-advice-review-final-report-and-our-response/clinical-advice-review</loc><lastmod>2022-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/clinical-advice-review-final-report-and-our-response/greater-integration-clinical-advisers-casework-process</loc><lastmod>2020-03-20T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/clinical-advice-review-final-report-and-our-response/effective-and-consistent-communication-all-those-involved-complaint</loc><lastmod>2020-03-20T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/clinical-advice-review-final-report-and-our-response/balancing-evidence-and-ensuring-everyone-understands-how-we-use-it-reach</loc><lastmod>2021-05-05T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/clinical-advice-review-final-report-and-our-response/applying-appropriate-range-methods-when-investigating-causes-poor-care-and</loc><lastmod>2020-03-20T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/clinical-advice-review-final-report-and-our-response/staffing</loc><lastmod>2020-03-20T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/response-london-victims-commissioners-review-victims-code</loc><lastmod>2019-03-21T17:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-change-way-it-uses-clinical-advice-nhs-casework</loc><lastmod>2019-03-21T09:31Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/avoidable-eye-removal-surgery-after-failure-treat-infection</loc><lastmod>2020-03-26T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-publishes-service-charter-clear-service-commitments</loc><lastmod>2017-04-11T15:52Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/eye-removal-operation-was-avoidable-ombudsman-finds</loc><lastmod>2019-03-27T09:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-3-october-december</loc><lastmod>2020-03-28T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-3-october-december-0</loc><lastmod>2020-03-27T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-3-october-december/giving-you-information-you-need</loc><lastmod>2020-03-27T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-3-october-december/following-open-and-fair-process</loc><lastmod>2020-03-27T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-3-october-december/giving-you-good-service</loc><lastmod>2020-03-27T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-10-jenna-brown-being-ombuds-across-borders</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/exchanging-ideas-ombudsmen-around-world</loc><lastmod>2019-04-05T13:17Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-3-2018-19</loc><lastmod>2020-04-04T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-calls-culture-change-how-nhs-investigates-avoidable-deaths</loc><lastmod>2017-04-11T15:56Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/submission-national-audit-office-investigation-healthcare-penalty-charge-notices</loc><lastmod>2020-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/ict-support-analyst</loc><lastmod>2019-04-11T09:07Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/what-we-have-done-pausing-complaints-about-communication-womens-state-pension</loc><lastmod>2019-06-17T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/cross-border-mental-healthcare-letter-secretary-state-health-and-social-care</loc><lastmod>2020-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/mother-murder-victim-failed-probation-provider-ombudsman-finds</loc><lastmod>2019-07-18T13:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/family-murder-victim-failed-probation-provider</loc><lastmod>2020-04-24T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/working-together-better-complaints-system</loc><lastmod>2020-01-14T12:04Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/submission-pacacs-follow-inquiry-ignoring-alarms</loc><lastmod>2020-05-06T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/elisabeth-davies-joins-board-non-executive-director</loc><lastmod>2017-01-18T15:08Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/submission-health-and-social-care-select-committees-nhs-long-term-plan</loc><lastmod>2020-04-30T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-private-secretary-0</loc><lastmod>2019-05-08T11:56Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/good-complaint-handling</loc><lastmod>2024-04-19T16:35Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/good-leadership-and-complaints</loc><lastmod>2021-07-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/improving-quality-deliver-better-service</loc><lastmod>2016-09-08T10:32Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/project-and-change-lead</loc><lastmod>2019-05-15T08:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/surgical-error-caused-unnecessary-pain-scarring-and-avoidable-second-surgery</loc><lastmod>2020-05-28T00:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/driving-improvement-eating-disorder-services</loc><lastmod>2019-05-24T16:12Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/register-your-interest-intake-caseworker</loc><lastmod>2019-10-16T14:32Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/how-we-support-investigations-nhs-complaints-and-make-our-health-service-work</loc><lastmod>2016-09-14T16:42Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/missed-opportunities-what-lessons-can-be-learned-failings-north-essex/foreword</loc><lastmod>2020-06-11T23:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/missed-opportunities-what-lessons-can-be-learned-failings-north-essex/background</loc><lastmod>2020-06-10T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/missed-opportunities-what-lessons-can-be-learned-failings-north-essex/introduction</loc><lastmod>2020-06-10T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/missed-opportunities-what-lessons-can-be-learned-failings-north-essex/timeline</loc><lastmod>2020-06-10T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/missed-opportunities-what-lessons-can-be-learned-failings-north-essex/our-recommendations</loc><lastmod>2020-06-11T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-calls-national-review-former-nhs-trusts-failure-keep-patients-safe</loc><lastmod>2019-06-12T11:26Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/missed-opportunities-what-lessons-can-be-learned-failings-north-essex/our-investigations</loc><lastmod>2020-06-11T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/accessibility-statement</loc><lastmod>2026-03-31T07:57Z</lastmod><changefreq>weekly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/ask-listen-do-putting-our-commitment-action</loc><lastmod>2019-06-18T08:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-pacac-report-nhs-care-and-treatment-people-eating-disorders</loc><lastmod>2019-06-18T08:06Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-4-january-march-0</loc><lastmod>2021-07-02T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-11-marie-anderson-case-own-initiative-powers</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/expert-advisory-panel-members</loc><lastmod>2019-07-01T09:08Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-4-january-march/giving-you-good-service</loc><lastmod>2020-07-02T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201819-quarter-4-january-march</loc><lastmod>2021-07-02T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/learning-and-development-coordination-administrator</loc><lastmod>2019-07-17T09:43Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/second-phso-investigation-care-quality-commissions-regulation-fit-and-proper</loc><lastmod>2021-07-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/annual-report-and-accounts-2018-2019</loc><lastmod>2020-07-18T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/annual-report-2018-19-year-milestones-service-improvements</loc><lastmod>2019-07-22T11:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/afghan-family-reunited-after-complaint-about-passport-office-resolved</loc><lastmod>2020-08-01T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-4-2018-19</loc><lastmod>2020-08-06T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/summer-legal-intern</loc><lastmod>2019-08-09T12:02Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/ict-support-analyst-0</loc><lastmod>2019-08-20T08:28Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/how-were-building-new-complaints-standards-framework</loc><lastmod>2021-03-22T11:18Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/boys-life-put-risk-after-trust-withdrew-specialist-care-against-wishes-family</loc><lastmod>2020-08-28T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/family-failed-trusts-decision-remove-specialist-care-ombudsman-finds</loc><lastmod>2019-09-25T14:22Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/july-september-2018-performance-statistics</loc><lastmod>2020-09-01T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/october-december-2018-performance-statistics</loc><lastmod>2020-09-01T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/january-march-2019-performance-statistics</loc><lastmod>2020-09-01T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/april-june-2019-performance-statistics</loc><lastmod>2020-09-01T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/finance-assistant-0</loc><lastmod>2019-09-06T09:18Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-finance-business-partner</loc><lastmod>2019-09-10T14:04Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/world-patient-safety-day-2019-why-learning-and-accountability-must-go-hand-hand</loc><lastmod>2019-09-16T22:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-financial-accountant</loc><lastmod>2019-11-26T11:24Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/man-died-after-excessive-wait-cancer-treatment</loc><lastmod>2022-09-23T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/cancer-treatment-delays-unacceptable-says-ombudsman</loc><lastmod>2019-10-01T10:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/register-your-interest-caseworker</loc><lastmod>2019-11-27T12:04Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/application-support-engineer</loc><lastmod>2019-10-09T10:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/service-analyst-ict</loc><lastmod>2019-10-10T15:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-12-rachel-power-ceo-patients-association-putting</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/apprentice-service-analyst-ict</loc><lastmod>2019-10-17T09:44Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/who-we-are/expert-advisory-panel/expert-advisory-panel-member-suzy-ashworth</loc><lastmod>2020-10-22T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-announces-new-expert-advisory-panel</loc><lastmod>2019-10-22T05:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/bringing-people-together-our-third-annual-open-meeting</loc><lastmod>2019-10-25T07:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/events/meet-ombudsman-annual-open-meeting-2019</loc><lastmod>2020-10-23T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/events/annual-open-meeting-2019-qa</loc><lastmod>2020-10-23T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/briefing-peers-health-service-safety-investigations-bill</loc><lastmod>2020-10-24T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201920-quarter-1-april-june</loc><lastmod>2020-10-24T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201920-quarter-1-april-june-0</loc><lastmod>2020-10-28T00:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201920-quarter-1-april-june/following-open-and-fair-process</loc><lastmod>2020-10-24T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201920-quarter-1-april-june/giving-you-good-service</loc><lastmod>2020-10-28T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-communications</loc><lastmod>2019-10-28T16:42Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/man-not-told-lung-cancer-was-terminal</loc><lastmod>2020-10-28T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/trust-failed-inform-man-his-cancer-was-terminal-ombudsman-finds</loc><lastmod>2019-10-29T14:33Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/speak-month-our-commitment-speaking</loc><lastmod>2019-10-31T09:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/business-support-assistant</loc><lastmod>2019-11-07T14:03Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-13-rosemary-agnew-benefits-being-complaints-standards</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/setting-our-sights-new-standard-complaints</loc><lastmod>2020-01-14T12:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/our-business-plan-2019-20</loc><lastmod>2020-11-22T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/good-complaint-handling/10-tips-improve-gp-complaint-handling</loc><lastmod>2023-12-30T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/radio-ombudsman-human-rights-challenges-and-opportunities</loc><lastmod>2020-01-13T08:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/babys-death-heart-defect-was-avoidable</loc><lastmod>2020-12-18T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/babys-death-heart-defect-was-avoidable-ombudsman-finds</loc><lastmod>2019-12-18T11:11Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-1-2019-20</loc><lastmod>2022-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-1-2019-20/report</loc><lastmod>2022-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-1-2019-20/key-facts-quarter-1-2019-20</loc><lastmod>2022-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-1-2019-20/casework-spotlight</loc><lastmod>2022-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/contact-us</loc><lastmod>2025-06-17T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-1-2019-20/complaints-we-investigated-quarter-1-2019-20</loc><lastmod>2022-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-1-2019-20/health-investigation-outcomes-organisation</loc><lastmod>2022-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-nhs-england-quarter-1-2019-20/recommendations</loc><lastmod>2022-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201920-quarter-2-july-september/performance-against-our-service-charter-201920-quarter-2-july-september-1</loc><lastmod>2021-01-07T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201920-quarter-2-july-september-0</loc><lastmod>2021-01-07T00:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/learning-mistakes-open-and-honest-review-failings-handling-serious-complaint</loc><lastmod>2020-01-09T14:46Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/report-review-phsos-handling-mr-nic-harts-case-august-2014-december-2017</loc><lastmod>2022-01-09T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/transcript-radio-ombudsman-14-rebecca-hilsenrath-human-rights-challenges-and</loc><lastmod>2022-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/failure-operate-twisted-bowel-led-mans-death-ombudsman-finds</loc><lastmod>2020-01-22T23:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/mans-death-perforated-bowel-was-avoidable</loc><lastmod>2021-01-01T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/international-holocaust-memorial-day-what-it-means-me</loc><lastmod>2020-01-27T09:43Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/project-manager-hr-and-payrollsystems</loc><lastmod>2020-01-29T14:52Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/application-support-engineer-0</loc><lastmod>2020-01-31T11:35Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/infrastructure-support-engineer</loc><lastmod>2020-02-03T13:31Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/quality-support-officer</loc><lastmod>2020-02-03T15:11Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-improvement-officer</loc><lastmod>2020-02-04T12:46Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/executive-and-committee-administration-officer</loc><lastmod>2020-02-12T10:47Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/womans-death-mental-health-hospital-was-avoidable</loc><lastmod>2021-02-18T00:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/2019-staff-survey</loc><lastmod>2023-04-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/how-our-casework-makes-difference/acting-sepsis</loc><lastmod>2019-09-11T23:00Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/notice-data-breach-publication-personal-information-our-website</loc><lastmod>2021-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/making-complaints-count-supporting-complaints-handling-nhs-and-uk-government/being-thorough-and-fair</loc><lastmod>2021-07-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/making-complaints-count-supporting-complaints-handling-nhs-and-uk-government/unified-vision-good-complaint-handling</loc><lastmod>2021-07-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/making-complaints-count-supporting-complaints-handling-nhs-and-uk-government/next-steps</loc><lastmod>2021-07-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/making-complaints-count-supporting-complaints-handling-nhs-and-uk-government/issues-parliament-consider</loc><lastmod>2021-07-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/making-complaints-count-supporting-complaints-handling-nhs-and-uk-government/positively-seeking-feedback</loc><lastmod>2021-07-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/how-our-casework-makes-difference/justice-community-facing-relocation</loc><lastmod>2017-01-18T16:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/making-complaints-count-supporting-complaints-handling-nhs-and-uk-government</loc><lastmod>2021-07-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/making-complaints-count-supporting-complaints-handling-nhs-and-uk-government-0</loc><lastmod>2021-07-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-paints-stark-picture-nhs-complaint-handling-and-launches-public</loc><lastmod>2020-07-15T14:28Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaint-about-ministry-justices-failure-properly-communicate-member-public</loc><lastmod>2023-07-16T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/annual-report-and-accounts-2019-20</loc><lastmod>2023-07-19T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/annual-report-2019-20-significant-strides-towards-meeting-our-objectives</loc><lastmod>2020-07-20T09:36Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/phso-response-pacac-call-evidence-remit-public-inquiry-handling-covid-19</loc><lastmod>2020-07-31T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection</loc><lastmod>2023-01-26T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-18-ian-trenholm-integrity-curiosity-and-effective</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/lead-service-manager-0</loc><lastmod>2020-07-29T08:22Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/nhs-complaint-standards/good-practice-complaint-handling/putting-complaints-heart-governance</loc><lastmod>2022-07-18T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/good-complaint-handling/good-practice-complaint-handling</loc><lastmod>2024-02-24T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/nhs-complaint-standards/good-practice-complaint-handling/understanding-complaints-adopting-just-and-learning-culture</loc><lastmod>2022-07-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/nhs-complaint-standards/good-practice-complaint-handling/its-good-talk-proactive-patient-engagement-helps-resolve-concerns-and-improve</loc><lastmod>2022-07-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/nhs-complaint-standards/good-practice-complaint-handling/how-early-direct-engagement-improved-experience-staff-and-complainants</loc><lastmod>2022-07-20T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/nhs-complaint-standards/good-practice-complaint-handling/engaging-online-embracing-patient-feedback-make-improvements-care</loc><lastmod>2022-12-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/covid-19-means-public-inquiry-guidance-more-important-ever</loc><lastmod>2020-07-31T10:23Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/nhs-complaint-standards/good-practice-complaint-handling/new-complaint-standards-authority-how-single-set-standards-has-improved</loc><lastmod>2022-04-17T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-casework</loc><lastmod>2020-08-07T07:34Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/clinical-adviser-consultant-psychiatrist-0</loc><lastmod>2020-08-17T13:56Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/clinical-adviser-nurse-adult-acute-hospital</loc><lastmod>2020-08-17T14:14Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-lead-clinician-lead-clinician</loc><lastmod>2020-09-08T07:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/operations-manager</loc><lastmod>2020-08-21T10:14Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/events/make-complaints-count-complaint-standards-framework-webinar</loc><lastmod>2021-08-31T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/advocacy-perspective-complaint-standards-framework</loc><lastmod>2020-09-07T10:43Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/ict-support-analyst-1</loc><lastmod>2020-09-04T11:46Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-19-sir-robert-francis-why-listening-patients-vital</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/programme-manager</loc><lastmod>2020-09-15T08:45Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/world-patient-safety-day-2020-safe-environment-health-workers-vital-patient</loc><lastmod>2020-10-08T10:03Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/phso-responds-patients-associations-draft-five-year-strategy</loc><lastmod>2021-09-15T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/make-complaints-count-webinar-complaint-standards-framework-qa</loc><lastmod>2023-09-15T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/project-manager-corporate-intelligence-and-data-warehouse</loc><lastmod>2020-10-01T11:12Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/ombudsman-coronavirus-and-crisis-management</loc><lastmod>2021-10-07T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/learning-development-coordination-administrator-apprentice</loc><lastmod>2020-10-12T09:48Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/deputy-data-protection-officer-information-security</loc><lastmod>2020-10-16T08:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/executive-and-committee-administration-officer-0</loc><lastmod>2020-10-20T09:46Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/windrush-applicant-waited-over-year-be-rejected</loc><lastmod>2021-10-19T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/windrush-applicant-left-worthless-broken-no-hope-or-prospects</loc><lastmod>2020-10-21T09:39Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/final-investigation-report-complaint-about-uk-visas-and-immigration</loc><lastmod>2023-04-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/black-history-month-windrush-generation</loc><lastmod>2020-10-28T12:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/transcript-radio-ombudsman-20-dame-jackie-daniels-challenges-being-senior-leader</loc><lastmod>2023-04-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/family-paid-over-ps250000-care-should-have-been-covered-nhs</loc><lastmod>2021-11-04T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/continuing-healthcare-getting-it-right-first-time-0</loc><lastmod>2021-11-03T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/continuing-healthcare-getting-it-right-first-time</loc><lastmod>2021-11-03T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/ict-service-analyst</loc><lastmod>2020-11-02T15:46Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/node/182</loc><lastmod>2017-01-18T16:56Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/continuing-healthcare-getting-it-right-first-time</loc><lastmod>2021-01-14T10:47Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/nhs-continuing-healthcare-failing-provide-care-most-vulnerable-says-ombudsman</loc><lastmod>2020-11-05T09:36Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/continuing-healthcare-getting-it-right-first-time/executive-summary</loc><lastmod>2021-11-04T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/continuing-healthcare-getting-it-right-first-time/introduction</loc><lastmod>2021-11-04T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/continuing-healthcare-getting-it-right-first-time/complaints-about-nhs-continuing-healthcare</loc><lastmod>2021-11-04T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/continuing-healthcare-getting-it-right-first-time/annex-about-nhs-continuing-healthcare</loc><lastmod>2021-11-04T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/continuing-healthcare-getting-it-right-first-time/glossary</loc><lastmod>2021-11-04T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/operational-casework-manager</loc><lastmod>2020-11-05T12:24Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/information-risk-and-policy-officer</loc><lastmod>2021-04-30T11:20Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-improvement-officer-0</loc><lastmod>2020-11-10T13:03Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/people-development-trainer</loc><lastmod>2020-11-26T15:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-21-lord-adebowale-leadership-tackling-health</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/register-your-interest-caseworker-0</loc><lastmod>2020-12-21T17:27Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/july-september-2019-performance-statistics-0</loc><lastmod>2022-01-05T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/october-december-2019-performance-statistics</loc><lastmod>2022-01-05T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/january-march-2020-performance-statistics</loc><lastmod>2022-01-05T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/information-access-officer</loc><lastmod>2021-01-14T14:29Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/information-rights-officer</loc><lastmod>2021-01-14T14:28Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-hsibs-patient-safety-learning-report</loc><lastmod>2021-01-14T15:40Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/register-your-interest-caseworker-1</loc><lastmod>2021-03-12T15:10Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/ict-change-portfolio-lead</loc><lastmod>2021-02-05T13:18Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/radio-ombudsman-22-baroness-hale-richmond-blazing-trail-and-balancing</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/director-external-affairs-strategy-and-communications</loc><lastmod>2021-02-19T09:26Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-casework-0</loc><lastmod>2021-03-09T10:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/phso-responds-cqcs-draft-five-year-strategy</loc><lastmod>2022-03-08T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/you-said-we-did-how-were-responding-feedback-complaint-standards</loc><lastmod>2021-03-30T11:21Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/report-nhs-complaint-standards-consultation</loc><lastmod>2023-10-11T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-201920-quarter-3-october-december-0</loc><lastmod>2022-03-23T00:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-1-april-june/living-our-commitments</loc><lastmod>2022-09-27T23:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/complaint-standards-update-listening-our-early-adopters</loc><lastmod>2021-09-29T13:43Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/external-communications-manager-1</loc><lastmod>2021-10-12T07:55Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/our-corporate-strategy-2022-2025-share-your-views</loc><lastmod>2021-11-02T15:49Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/gender-pay-gap-report/gender-pay-gap-report-2019</loc><lastmod>2026-03-31T23:00Z</lastmod><changefreq>weekly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/international-ombudsman-organisations-urge-uk-government-review-ombudsmans</loc><lastmod>2021-11-09T09:52Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-director-human-resources-0</loc><lastmod>2021-11-09T14:10Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-responds-appointment-new-national-freedom-speak-guardian</loc><lastmod>2021-11-12T11:36Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-responds-findings-health-and-social-care-committee-report-clearing</loc><lastmod>2022-01-06T11:30Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/investigation-department-work-and-pensions-handling-ms-us-migration-employment/our-findings-preliminary-issues</loc><lastmod>2023-01-12T00:00Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/investigation-department-work-and-pensions-handling-ms-us-migration-employment/recommendations</loc><lastmod>2023-01-12T00:00Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/ict-service-desk-analyst-2nd-line-2</loc><lastmod>2022-01-25T12:03Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-policy-and-public-affairs-manager</loc><lastmod>2022-02-17T16:12Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/project-manager-2</loc><lastmod>2022-02-18T15:40Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/information-policy-risk-officer</loc><lastmod>2022-02-23T16:28Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/expert-advisory-panel-member</loc><lastmod>2022-02-24T09:49Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/man-died-after-trust-missed-opportunities-treat-sepsis</loc><lastmod>2023-03-03T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/failure-act-sepsis-led-mans-death-ombudsman-finds</loc><lastmod>2022-03-03T08:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/letter-secretary-state-health-and-social-care-sajid-javid-about-continuing</loc><lastmod>2023-03-01T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/intake-caseworker-2</loc><lastmod>2022-03-06T21:16Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/quality-standards-results-202122-quarter-2-july-september</loc><lastmod>2023-03-04T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/quality-standards-results-202122-quarter-3-october-december</loc><lastmod>2023-03-04T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-3-october-december</loc><lastmod>2023-03-04T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/your-complaints-do-make-difference</loc><lastmod>2016-12-02T12:21Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-3-october-december/giving-you-information-you-need</loc><lastmod>2023-03-04T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-3-october-december/following-open-and-fair-process</loc><lastmod>2023-03-04T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-3-october-december/giving-you-good-service</loc><lastmod>2023-03-04T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-3-october-december/living-our-commitments</loc><lastmod>2023-03-04T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-3-october-december-0</loc><lastmod>2023-03-04T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-quality-officer-1</loc><lastmod>2022-03-09T14:39Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/rob-behrens-term-parliamentary-and-health-service-ombudsman-extended-two-years</loc><lastmod>2022-03-09T15:35Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-calls-swift-action-home-office-speed-visa-processing-ukrainian</loc><lastmod>2022-03-09T16:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/if-we-cant-help/charities</loc><lastmod>2017-01-18T16:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/node/2131</loc><lastmod>2025-04-18T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/hr-advisor</loc><lastmod>2022-03-14T08:49Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards/uk-central-government-complaint-standards-summary-expectations</loc><lastmod>2025-04-18T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/uk-central-government-complaint-standards/definitions</loc><lastmod>2023-03-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/uk-central-government-complaint-standards/uk-central-government-complaint-standards/about-uk-central-government-complaint-standards</loc><lastmod>2023-03-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/uk-central-government-complaint-standards/uk-central-government-complaint-standards/why-we-need-complaint-standards</loc><lastmod>2023-03-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards</loc><lastmod>2023-03-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/victims-code</loc><lastmod>2026-01-29T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/uk-central-government-complaint-standards/uk-central-government-complaint-standards/complaint-standards-glance</loc><lastmod>2023-03-18T00:00Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/uk-central-government-complaint-standards/uk-central-government-complaint-standards/being-thorough-and-fair</loc><lastmod>2023-03-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/uk-central-government-complaint-standards/uk-central-government-complaint-standards/giving-fair-and-accountable-responses</loc><lastmod>2023-03-18T00:00Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/uk-central-government-complaint-standards/uk-central-government-complaint-standards/working-partnership-build-ukcg-complaint-standards</loc><lastmod>2023-03-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/uk-central-government-complaint-standards-easy-read</loc><lastmod>2023-06-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/policy-and-public-affairs-manager</loc><lastmod>2022-03-21T09:36Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/policy-and-public-affairs-manager-0</loc><lastmod>2022-03-21T10:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-advocates-and-representatives/helping-people-use-our-service/keep-things-focused</loc><lastmod>2025-03-12T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/research-and-evaluation-manager</loc><lastmod>2022-03-21T12:44Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards-easy-read/what-complaint-standards-do</loc><lastmod>2023-03-21T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/new-central-government-complaint-standards-will-improve-outcomes-all</loc><lastmod>2022-03-22T12:40Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards-easy-read/who-standards-are</loc><lastmod>2023-03-30T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards-easy-read/learning-complaints</loc><lastmod>2023-03-21T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards-easy-read/welcoming-complaints</loc><lastmod>2023-03-21T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/phso-stakeholder-surveys-2021</loc><lastmod>2023-03-18T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards-easy-read/being-thorough-and-fair</loc><lastmod>2023-03-22T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards-easy-read/communication-and-making-things-better</loc><lastmod>2023-03-21T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-advocates-and-representatives/helping-people-use-our-service/be-clear-about-what-your-client-wants-happen</loc><lastmod>2017-01-18T16:52Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards-easy-read/what-happens-next</loc><lastmod>2023-03-22T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/make-complaints-count-share-your-views-new-complaint-standards-uk-central</loc><lastmod>2022-03-22T12:02Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards-easy-read</loc><lastmod>2023-03-22T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/gp-practice-wrongly-removed-patient-and-family-their-list</loc><lastmod>2025-04-17T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-ict-project-manager</loc><lastmod>2022-03-28T18:28Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/earl-report-investigation-complaint-about-environment-agency</loc><lastmod>2022-07-27T12:17Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-advocates-and-representatives/helping-people-use-our-service/can-we-investigate-organisation-or-issue</loc><lastmod>2025-03-21T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/environment-agencys-failure-correct-permit-error-caused-prolonged-suffering</loc><lastmod>2022-03-31T05:10Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/our-new-strategy-2022-2025-voice-improvement-public-services</loc><lastmod>2022-04-04T11:18Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/our-strategy-2022-2025</loc><lastmod>2025-04-17T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/our-strategic-plan-2022-2025</loc><lastmod>2023-04-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/response-covid-19-inquiry-draft-terms-reference</loc><lastmod>2023-04-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/facilities-manager</loc><lastmod>2022-04-13T10:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/health-and-social-care-watchdogs-release-joint-guidance-tackle-common-mistakes</loc><lastmod>2022-04-08T10:12Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/policy-public-affairs-officer</loc><lastmod>2022-04-13T10:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/ict-trainer</loc><lastmod>2022-04-13T10:16Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-finance-business-partner-0</loc><lastmod>2022-04-13T10:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/liaison-and-training-manager</loc><lastmod>2022-04-25T11:26Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/liaison-and-training-manager-0</loc><lastmod>2022-04-25T11:29Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/ict-business-analyst</loc><lastmod>2022-04-26T08:43Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-advocates-and-representatives/helping-people-use-our-service/has-your-client-already-complained-organisation</loc><lastmod>2017-01-18T16:52Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/transformation-programme-manager</loc><lastmod>2022-05-13T09:44Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/transformation-programme-manager-0</loc><lastmod>2022-05-13T09:44Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/executive-assistant</loc><lastmod>2022-05-13T09:45Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/polly-curtis-and-anne-davies-join-phso-board-non-executive-members</loc><lastmod>2022-05-11T09:08Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/strategy-adviser</loc><lastmod>2022-05-13T09:44Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/strategy-adviser-0</loc><lastmod>2022-05-13T09:48Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started</loc><lastmod>2025-08-22T15:13Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/caseworker-4</loc><lastmod>2022-05-13T12:53Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/radio-ombudsman-will-powells-32-year-quest-justice-son-robbie</loc><lastmod>2022-05-17T09:36Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/public-and-user-engagement-manager</loc><lastmod>2022-05-17T15:32Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/public-and-user-engagement-officer</loc><lastmod>2022-05-17T15:41Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/public-and-user-engagement-officer-0</loc><lastmod>2022-05-17T15:41Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/assistant-private-secretary-1</loc><lastmod>2022-05-17T16:29Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/phso-response-pacac-inquiry-report</loc><lastmod>2022-05-20T08:42Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-advocates-and-representatives/helping-people-use-our-service/when-did-problem-happen</loc><lastmod>2017-01-18T16:52Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/events/art-effective-ombudsman-access-justice-accountability-and-improving-public</loc><lastmod>2023-06-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/finance-assistant-1</loc><lastmod>2022-05-25T15:19Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/manchester-athens-next-steps</loc><lastmod>2023-05-25T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-external-communications-manager</loc><lastmod>2022-06-01T14:23Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-external-communications-manager-0</loc><lastmod>2022-06-01T14:25Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/content-manager</loc><lastmod>2022-06-01T14:28Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/intake-caseworker-3</loc><lastmod>2022-06-15T12:21Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/outreach-and-engagement-manager</loc><lastmod>2022-06-20T14:32Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/outreach-and-engagement-officer</loc><lastmod>2022-06-20T15:37Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/outreach-and-engagement-officer-0</loc><lastmod>2022-06-20T15:37Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/written-evidence-phso-joint-committee-human-rights-inquiry-protecting-human</loc><lastmod>2023-06-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/phsos-written-submission-pre-legislative-scrutiny-draft-victims-bill</loc><lastmod>2023-06-29T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/why-we-dont-need-separate-human-rights-ombudsperson</loc><lastmod>2022-07-07T10:50Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/equality-diversity-inclusion-and-wellbeing-advisor</loc><lastmod>2022-07-14T07:13Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/submission-human-rights-ombudsperson-inquiry</loc><lastmod>2024-04-17T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/equality-diversity-inclusion-and-wellbeing-advisor-0</loc><lastmod>2022-07-14T07:13Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/transcript-radio-ombudsman-27-joshua-rozenberg-and-rob-behrens-barriers-justice</loc><lastmod>2023-07-13T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/ombudsmans-annual-report-and-accounts-2021-2022-0</loc><lastmod>2023-07-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/man-died-after-doctors-missed-opportunities-identify-abnormalities-his-x-ray</loc><lastmod>2022-07-20T13:37Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/man-died-after-medical-staff-missed-opportunities-identify-abnormalities</loc><lastmod>2023-07-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/how-our-casework-makes-difference/case-summaries/download-case-summaries</loc><lastmod>2020-01-16T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/deputy-data-protection-officer</loc><lastmod>2022-07-28T12:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/data-architect</loc><lastmod>2022-07-28T12:11Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/digital-trust-programme-manager</loc><lastmod>2022-07-28T12:11Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/casework-research-support-officer</loc><lastmod>2022-07-28T12:12Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/casework-research-support-officer-0</loc><lastmod>2022-07-28T12:10Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/legal-clinical-advice-business-support-officer</loc><lastmod>2022-07-29T07:51Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-external-communications-manager-2</loc><lastmod>2022-07-28T12:13Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/senior-external-communications-manager-1</loc><lastmod>2022-07-28T12:14Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/casework-publications-officer</loc><lastmod>2022-07-28T12:14Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/casework-publications-officer-0</loc><lastmod>2022-07-28T12:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/quality-standards-results-202122-quarter-4-january-march-2022</loc><lastmod>2023-07-26T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-4-january-march</loc><lastmod>2023-08-15T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-4-january-march/giving-you-information-you-need</loc><lastmod>2023-08-15T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-4-january-march/following-open-and-fair-process</loc><lastmod>2023-08-15T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-4-january-march/giving-you-good-service</loc><lastmod>2023-08-15T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202122-quarter-4-january-march/living-our-commitments</loc><lastmod>2023-08-15T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-parliamentary-and-health-service-ombudsman-2021-22</loc><lastmod>2023-09-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsmans-statement-death-her-majesty-queen-elizabeth-ii</loc><lastmod>2022-09-12T13:37Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/uk-central-government-complaint-standards-analysis-public-consultation-responses</loc><lastmod>2023-09-15T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/world-patient-safety-day-2022-medication-without-harm</loc><lastmod>2022-09-22T10:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/staff-surveys/2021-staff-survey</loc><lastmod>2023-09-26T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202223-quarter-1-april-june</loc><lastmod>2023-10-03T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202223-quarter-1-april-june/giving-you-information-you-need</loc><lastmod>2023-10-03T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202223-quarter-1-april-june/following-fair-and-open-process</loc><lastmod>2023-10-03T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202223-quarter-1-april-june/giving-you-good-service</loc><lastmod>2023-10-03T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/performance-against-our-service-charter-202223-quarter-1-april-june/living-our-commitments</loc><lastmod>2023-10-03T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/older-generations-most-likely-use-nhs-least-likely-complain-if-unhappy</loc><lastmod>2022-10-06T09:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/phso-survey-complaining-about-nhs-during-coronavirus-pandemic</loc><lastmod>2023-10-05T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help</loc><lastmod>2026-04-01T23:00Z</lastmod><changefreq>daily</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/archive-radio-ombudsman-podcast/transcript-radio-ombudsman-28-polly-curtis-relationship-between-state-and</loc><lastmod>2025-07-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/new-standards-will-improve-way-complaints-are-handled-central-government</loc><lastmod>2022-10-12T08:12Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/milestone-making-complaints-count-new-complaint-standards-uk-central-government</loc><lastmod>2022-10-12T08:12Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/using-complaint-standards-and-supporting-guidance</loc><lastmod>2025-04-18T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards/model-complaint-handling-procedure-uk-central-government</loc><lastmod>2025-04-14T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards/organisational-assessment-tool-uk-central-government</loc><lastmod>2025-04-14T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/dvlas-poor-communication-causes-confusion-campervan-owners</loc><lastmod>2022-10-13T10:49Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/what-ombudsman-does-and-how-we-can-help-you</loc><lastmod>2022-10-13T14:29Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-responds-east-kent-nhs-inquiry</loc><lastmod>2022-10-19T15:46Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-rob-behrens-responds-cqc-state-care-report</loc><lastmod>2022-10-21T09:20Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/continuing-healthcare-investigation-hounslow-clinical-commissioning-group</loc><lastmod>2023-10-17T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/phsos-written-submission-pre-legislative-scrutiny-draft-mental-health-bill</loc><lastmod>2023-11-03T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/man-died-days-wedding-his-partner-40-years-due-hospital-failings</loc><lastmod>2022-11-23T15:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/ombudsman-peer-review-parliamentary-and-health-service-ombudsman</loc><lastmod>2023-11-21T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/worlds-first-official-international-ombudsman-review-finds-uk-service-robust-and</loc><lastmod>2022-11-22T15:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/man-died-after-catalogue-hospital-failings</loc><lastmod>2023-11-23T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/uk-central-government-complaint-standards/uk-central-government-complaint-standards/foreword-rob-behrens</loc><lastmod>2023-12-13T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/grandfather-wrongly-denied-motorcycle-licence-three-years</loc><lastmod>2023-01-02T17:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/letter-william-wragg-mp-about-our-ongoing-dwp-investigation-communication</loc><lastmod>2025-02-09T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/motorcyclist-wrongly-denied-right-driving-licence</loc><lastmod>2023-12-23T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/nhs-complaint-standards-assessment-matrix</loc><lastmod>2025-04-14T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/nhs-complaint-standards/using-nhs-complaint-standards-and-supporting-guidance</loc><lastmod>2025-04-18T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/nhs-complaint-standards-learning-organisations-feedback</loc><lastmod>2023-01-16T11:02Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-governments-response-pre-legislative-scrutiny-draft-victims</loc><lastmod>2023-01-20T11:18Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/ombudsman-peril-rob-behrens-visits-ukraine</loc><lastmod>2023-01-23T16:24Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/man-gets-back-more-ps85k-wrongly-paid-child-support</loc><lastmod>2023-04-11T09:31Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-home-office-decision-scrap-windrush-recommendations</loc><lastmod>2023-01-27T15:16Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/failings-led-man-unnecessarily-paying-over-ps8500-child-maintenance</loc><lastmod>2024-01-30T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/prioritising-patient-safety-must-be-top-priority-says-ombudsman</loc><lastmod>2023-02-02T11:01Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/improvements-digital-infrastructure-needed-tackle-rise-cancer-cases-phso-lead</loc><lastmod>2023-02-03T15:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/man-misses-out-life-saving-treatment-after-delayed-cancer-diagnosis</loc><lastmod>2023-03-01T09:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-lack-progress-digitalisation-nhs</loc><lastmod>2023-02-17T11:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/urgent-action-needed-prevent-eating-disorder-deaths</loc><lastmod>2023-02-27T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/how-we-deal-complaints</loc><lastmod>2025-12-12T10:02Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-extremely-concerned-about-culture-university-hospitals-birmingham</loc><lastmod>2023-03-14T08:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/amanda-amroliwala-stand-down-chief-executive</loc><lastmod>2023-03-16T10:01Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/spotlight-maternity-care-your-stories-your-rights</loc><lastmod>2023-03-28T13:51Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-maternity-care-your-stories-your-rights/progressing-labour-safely-miss-cs-story</loc><lastmod>2023-03-27T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-lends-ear-stockton</loc><lastmod>2023-03-21T15:55Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-maternity-care-your-stories-your-rights/maternity-care-issues</loc><lastmod>2023-03-27T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-maternity-services-your-stories-your-rights</loc><lastmod>2023-10-10T12:41Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-maternity-care-your-stories-your-rights-report</loc><lastmod>2023-10-10T12:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-maternity-care-your-stories-your-rights/aftercare-ms-us-story</loc><lastmod>2023-03-27T17:03Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-maternity-care-your-stories-your-rights/communication-miss-os-story</loc><lastmod>2023-03-27T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-maternity-care-your-stories-your-rights/communication-miss-story</loc><lastmod>2023-03-27T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-maternity-care-your-stories-your-rights/making-complaint-about-maternity-care</loc><lastmod>2023-03-27T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/what-happens-if-someone-complains-about-your-organisation</loc><lastmod>2025-04-02T07:45Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/repeated-failings-putting-women-and-babies-risk</loc><lastmod>2023-03-27T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-maternity-care-your-stories-your-rights/failure-provide-support-and-appropriate-care-mrs-cs-story</loc><lastmod>2023-03-27T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/phso-welcomes-governments-human-rights-committee-findings-ombuds-reform</loc><lastmod>2023-03-28T13:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-university-hospitals-birmingham-review</loc><lastmod>2023-03-28T15:22Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/nhs-complaint-standards-value-good-complaints-handling</loc><lastmod>2023-03-30T12:31Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/nhs-complaint-standards-2021-2022-pilot-evaluation-report</loc><lastmod>2023-03-30T12:30Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/feedback-people-who-use-our-service-202324-quarter-3-october-december</loc><lastmod>2025-04-17T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards/uk-central-government-good-complaint-handling-guides/capturing-and-reporting-learning-complaints</loc><lastmod>2025-04-17T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/nhs-complaint-standards/nhs-complaint-standards-toolkit/advocacy-advice-and-support-when-refer-and-who</loc><lastmod>2025-04-17T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards/ukcg-good-complaint-handling-toolkit/sample-forms-good-complaint-handling-uk-central-government</loc><lastmod>2025-04-14T23:00Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/annual-data-complaints-made-parliamentary-and-health-service-ombudsman-2023-2024</loc><lastmod>2025-07-22T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/woman-needed-hiv-test-after-intimate-exam-used-genital-swab</loc><lastmod>2024-07-31T08:29Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/spotlight-windrush-compensation-scheme-your-stories-your-rights/guidance-and-facts-not-properly-considered</loc><lastmod>2025-08-11T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-windrush-compensation-scheme-your-stories-your-rights/making-complaint-about-windrush-compensation-scheme</loc><lastmod>2025-08-11T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-warns-surge-maternity-investigations-0</loc><lastmod>2024-08-19T10:27Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-reports/spotlight-windrush-compensation-scheme-your-stories-your-rights</loc><lastmod>2025-08-26T23:00Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/learning-mistakes-0</loc><lastmod>2017-01-18T16:56Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-windrush-compensation-scheme-your-stories-your-rights/not-all-evidence-considered-claim</loc><lastmod>2025-08-26T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-windrush-compensation-scheme-your-stories-your-rights/wrong-decision-made-even-supporting-evidence</loc><lastmod>2025-08-26T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/spotlight-windrush-compensation-scheme-your-stories-your-rights/unfairness-rules-close-family-member-eligibility</loc><lastmod>2025-08-26T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/learning-mistakes/foreword</loc><lastmod>2017-01-18T16:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/home-office-wrongly-denying-compensation-windrush-victims</loc><lastmod>2024-09-05T07:01Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-darzi-review-nhs-performance</loc><lastmod>2024-09-12T08:03Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/world-patient-safety-day-2024-improving-diagnosis-patient-safety</loc><lastmod>2024-09-17T08:34Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/pedestrian-hit-cyclist-sent-home-ae-undiagnosed-fractured-skull</loc><lastmod>2024-09-17T08:20Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/nhs-complaint-standards/good-complaint-handling-guides/managing-challenging-situations-complaint-handling</loc><lastmod>2025-09-23T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards/uk-central-government-good-complaint-handling-guides/managing-challenging-situations-complaint-handling</loc><lastmod>2025-09-25T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/learning-mistakes/chapter-1-summary-and-insight</loc><lastmod>2018-07-19T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/learning-mistakes/chapter-2</loc><lastmod>2017-01-18T16:54Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards/ukcg-good-complaint-handling-toolkit/sample-documents</loc><lastmod>2025-09-17T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/teenage-girl-waited-two-years-mental-health-treatment</loc><lastmod>2024-10-10T07:57Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/freedom-speak-listen</loc><lastmod>2024-10-24T11:36Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/englands-health-ombudsman-comments-cqcs-state-care-report</loc><lastmod>2024-10-25T08:29Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/learning-mistakes/chapter-3</loc><lastmod>2017-04-12T10:29Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/working-advocacy-groups-improve-access-justice</loc><lastmod>2024-11-18T14:21Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/woman-moved-permanent-nursing-home-after-hospital-failed-treat-pressure-sore</loc><lastmod>2024-11-21T09:23Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/feedback-people-who-use-our-service-202425-quarter-1-april-june</loc><lastmod>2025-11-26T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/feedback-people-who-use-our-service-202425-quarter-2-july-september</loc><lastmod>2025-11-26T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/learning-mistakes/chapter-4-what-we-have-learned-morrish-familys-complaints</loc><lastmod>2017-04-12T09:22Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/cqc-failed-properly-investigate-boys-death</loc><lastmod>2024-12-31T08:25Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/statement-governments-response-our-dwp-investigation</loc><lastmod>2024-12-17T17:59Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/governments-response-our-dwp-investigation-reflections-ombudsman</loc><lastmod>2024-12-18T15:12Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/bishop-dr-desmond-jaddoo-mbe-making-complaints-count</loc><lastmod>2025-12-18T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/power-complaints-reflecting-2024</loc><lastmod>2024-12-27T12:01Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/getting-advice-and-support</loc><lastmod>2025-12-20T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/complaint-standards-social-media-toolkit</loc><lastmod>2025-01-17T13:29Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/who-we-are/board/members-board/non-executive-board-member-15</loc><lastmod>2026-01-07T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/report-investigations-unsafe-discharge-hospital/foreword</loc><lastmod>2017-01-18T16:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/dwp-failings-left-ex-pat-dark-about-ps3000-year-pension-cut</loc><lastmod>2025-02-05T10:52Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/complaint-standards-campaign-toolkit/share-your-experiences-using-complaint-standards</loc><lastmod>2026-01-20T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-rules-charity-commission-failed-properly-handle-safeguarding-concerns-0</loc><lastmod>2025-01-24T14:42Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/prioritising-patient-safety-winter-2025</loc><lastmod>2025-02-06T14:06Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/learning-mistakes/annex-relevant-standards</loc><lastmod>2017-01-18T16:57Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/join-our-mission-makecomplaintscount-share-your-organisations-story</loc><lastmod>2025-07-08T12:55Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/complaints-champions-helping-people-navigate-complex-complaints-landscape</loc><lastmod>2025-01-29T15:42Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/womans-life-cut-short-delayed-lung-cancer-diagnosis</loc><lastmod>2025-02-06T09:37Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/learning-mistakes/annex-b-observations-child-death-overview-panel-process</loc><lastmod>2017-01-18T16:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/hospital-did-not-disclose-dnacpr-order-until-after-grandfathers-death</loc><lastmod>2025-03-11T09:17Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/dr-tony-dysart-making-complaints-count</loc><lastmod>2026-02-20T00:00Z</lastmod><changefreq>monthly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/eating-disorders-awareness-week-time-stop-ignoring-alarms-and-take-action-access</loc><lastmod>2025-02-24T12:29Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/events/mp-drop-event-meet-parliamentary-and-health-service-ombudsman-0</loc><lastmod>2026-03-03T00:00Z</lastmod><changefreq>monthly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/national-ombudsman-visits-wolverhampton</loc><lastmod>2025-03-06T08:24Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/nhs-complaint-standards/good-complaint-handling-guides/making-sure-your-organisation-meets-complaint-standards-guide-senior-leaders</loc><lastmod>2025-09-11T15:40Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/barriers-complaining-what-we-learned-our-wolverhampton-roadshow</loc><lastmod>2025-03-28T12:28Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/gender-pay-gap-report/pay-gap-report-2024</loc><lastmod>2025-04-01T08:05Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/our-strategy-2025-2026/evaluation</loc><lastmod>2025-04-23T09:32Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/lisa-cowley-ceo-beacon-vision-making-complaints-count</loc><lastmod>2025-04-23T10:31Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/our-equality-diversity-and-inclusion-statement</loc><lastmod>2025-06-12T08:21Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/report-investigations-unsafe-discharge-hospital/introduction</loc><lastmod>2017-01-18T16:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/our-equality-diversity-and-inclusion-statement/providing-exceptional-user-experience</loc><lastmod>2025-04-30T13:26Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/prioritising-patient-safety-spring-2025</loc><lastmod>2025-05-28T14:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/how-complain-about-windrush-compensation-scheme</loc><lastmod>2025-06-30T15:35Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/complaints-about-nhs-getting-started</loc><lastmod>2025-07-03T10:50Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-warns-concerns-stroke-patients-after-rise-investigations</loc><lastmod>2025-07-01T08:26Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/complaints-about-uk-government-departments-getting-started</loc><lastmod>2025-07-03T10:48Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/rebecca-hilsenrath-comments-governments-10-year-health-plan-england</loc><lastmod>2025-07-03T14:25Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/rebecca-hilsenrath-comments-dash-review-patient-safety</loc><lastmod>2025-07-07T14:50Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/using-complaint-standards-make-complaints-count-sharing-success-stories</loc><lastmod>2025-07-09T13:35Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/podcast/complaint-standards-making-complaints-count</loc><lastmod>2025-08-20T11:16Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/ombudsmans-annual-report-and-accounts-2024-2025</loc><lastmod>2025-07-17T08:05Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/annual-report-2024-2025-year-achievement-and-transition</loc><lastmod>2025-07-17T08:04Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/feedback-people-who-use-our-service-202425-quarter-4-january-march</loc><lastmod>2025-11-10T10:54Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/complaint-standards/uk-central-government-complaint-standards/uk-central-government-good-complaint-handling-guides/promoting-just-culture</loc><lastmod>2025-08-13T15:17Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/inside-phso-our-staff-talk-about-their-work</loc><lastmod>2016-12-29T10:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/annual-data-complaints</loc><lastmod>2025-12-01T11:40Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/annual-report-2014-2015</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/annual-report-2013-2014</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us/complain-change/information-for-people-learning-disability-Easy-Read</loc><lastmod>2026-02-11T16:21Z</lastmod><changefreq>monthly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/how-we-deal-complaints/our-service-charter/developing-our-service-charter</loc><lastmod>2017-01-18T16:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us/complain-change/tips-making-complaint-nhs-england</loc><lastmod>2025-07-17T15:22Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/who-we-are</loc><lastmod>2025-11-13T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us/complain-change</loc><lastmod>2017-01-25T15:47Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us/complain-change/tips-making-complaint-about-uk-government-services</loc><lastmod>2017-02-03T11:45Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog</loc><lastmod>2025-09-23T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/before-you-come-to-us/complain-change/information-south-asian-and-muslim-women</loc><lastmod>2017-01-18T16:49Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/accessibility/if-you-are-deaf-or-hard-hearing/our-british-sign-language-videos</loc><lastmod>2017-01-18T16:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/home/accessibility-statement/if-you-are-deaf-or-hard-hearing/our-signvideo-interpreting-service</loc><lastmod>2025-07-22T08:19Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/alan-graham-joins-board-non-executive-director</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/creating-service-charter-ombudsman-report-opm</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/response-service-charter-consultation</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/our-service-model</loc><lastmod>2025-11-27T16:38Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/how-our-casework-makes-difference/learning-our-casework</loc><lastmod>2017-01-18T16:43Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/who-we-are/our-vision-and-values</loc><lastmod>2025-08-07T14:17Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/who-we-are/board</loc><lastmod>2020-04-07T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/how-raise-concerns-or-complaints-about-gp-practice</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaint-handling-tips-gps</loc><lastmod>2020-11-15T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/only-one-three-people-complain-public-service-when-they-are-unhappy-according</loc><lastmod>2017-04-11T15:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/vulnerable-woman-who-had-both-legs-amputated-receives-ps27000-after-wrongly</loc><lastmod>2017-04-11T16:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/our-information-promise-easy-read</loc><lastmod>2026-02-18T00:00Z</lastmod><changefreq>monthly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-casework/how-our-casework-makes-difference/case-summaries</loc><lastmod>2023-03-23T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-principles</loc><lastmod>2017-01-18T16:44Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information</loc><lastmod>2023-01-26T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers</loc><lastmod>2026-02-25T09:57Z</lastmod><changefreq>monthly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/too-many-people-dying-without-dignity-ombudsman-service-report-finds</loc><lastmod>2017-04-12T08:32Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/feedback-about-our-service</loc><lastmod>2022-10-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate</loc><lastmod>2025-04-15T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/if-we-cant-help/mental-health-act</loc><lastmod>2017-01-18T16:46Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog</loc><lastmod>2017-08-16T11:23Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/press-office</loc><lastmod>2026-04-03T06:20Z</lastmod><changefreq>always</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/distinguished-consumer-and-health-champions-join-parliamentary-and-health</loc><lastmod>2017-04-12T08:33Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/launch-public-consultation-future-public-service-ombudsmen</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-can-help-complaints-about-continuing-healthcare-funding</loc><lastmod>2025-12-17T15:15Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/tips-making-complaint-about-uk-government-services</loc><lastmod>2016-11-29T16:44Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/tips-making-complaint-nhs-england</loc><lastmod>2016-11-29T16:45Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme</loc><lastmod>2023-01-13T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/what-we-do/working-others/investigations-local-government-and-social-care-ombudsman-lgsco</loc><lastmod>2020-02-22T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/who-we-are/legislation</loc><lastmod>2020-02-22T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/what-we-do/working-others</loc><lastmod>2022-10-12T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/our-strategic-plan-2013-2018-delivering-more-impact-more-people</loc><lastmod>2016-11-04T15:20Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/report-parliamentary-ombudsman-investigation-complaint-about-electoral</loc><lastmod>2016-10-28T14:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/vulnerable-elderly-woman-suffers-severe-facial-bruising-hospital-failed-her</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/dr-uzma-qureshi-interview</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/man-dies-blood-clot-following-gps-failures</loc><lastmod>2017-04-12T08:33Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-service-investigation-finds-pension-service-mistake</loc><lastmod>2017-01-25T15:57Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/pay-out-woman-whose-car-was-incorrectly-destroyed-dvla</loc><lastmod>2017-04-12T08:34Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-finds-variation-quality-nhs-investigations-complaints-avoidable-death</loc><lastmod>2017-04-12T08:34Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/man-mental-health-issues-dies-after-failings-two-nhs-trusts</loc><lastmod>2017-04-12T08:35Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-supports-proposal-reduce-hospital-discharge-failures-and-increase</loc><lastmod>2017-01-30T16:29Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/julie-mellor-stand-aside-chair-and-when-public-services-ombudsman-bill-receives</loc><lastmod>2017-04-12T08:35Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/parliamentary-and-health-service-ombudsman-welcomes-government-commitment-public</loc><lastmod>2017-04-12T08:36Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-wants-no-wrong-door-complaining-after-government-launches-public</loc><lastmod>2017-04-12T08:36Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/morecambe-bay-investigation-report</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/parliamentary-and-health-service-ombudsmans-statement-response-morecambe-bay</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/poor-communication-heart-many-dental-complaints-finds-ombudsman</loc><lastmod>2017-04-12T08:37Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-home-office-response-our-investigation-report-complaint-mrs</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-victims-code</loc><lastmod>2017-01-31T08:25Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/parliamentary-and-health-service-ombudsman-welcomes-kings-funds-midwifery</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsmans-statement-response-health-select-committees-report-complaints-and</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-dental-charging-study-which</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-calls-feedback-develop-service-charter</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-welcomes-sepsis-improvement-measures</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-responds-pacac-review-quality-nhs-investigations-report</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsmen-welcome-government-response-public-services-ombudsman-consultation</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/wrong-advice-leads-ps45k-pay-out-farmer</loc><lastmod>2017-04-12T08:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/people-not-given-answers-when-they-complain-nhs-latest-ombudsman-report-reveals</loc><lastmod>2017-04-12T08:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/parliamentary-and-health-service-ombudsman-appoints-dr-bill-kirkup-lead</loc><lastmod>2017-04-12T08:39Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/new-report-puts-gp-complaint-handling-spotlight-and-shows-practices-how-do-it</loc><lastmod>2017-04-12T08:39Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-responds-mps-report-hs2-ltd</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-responds-cab-report-learning-mistakes</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-welcomes-appointment-first-national-guardian-freedom-speak-within-nhs</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/our-response-mbrrace-uk-report-stillborn-and-new-born-death-rates-nhs-trusts</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-calls-nhs-get-better-resolving-complaints-after-annual-data-published</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/government-could-make-complaining-easier</loc><lastmod>2016-11-02T16:24Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/amanda-campbell-appointed-new-ceo</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/report-investigations-unsafe-discharge-hospital/issue-three-relatives-and-carers-not-being-told-their-loved-one-has-been</loc><lastmod>2017-04-12T09:55Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/review-quality-nhs-complaints-investigations-where-serious-or-avoidable-harm-has/about-complaints-investigations-serious-incidents-and-patient-safety-incidents</loc><lastmod>2017-01-19T15:41Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-end-life-care-select-committee-report</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/report-seminar-phso-facts</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-welcomes-momentous-step-improve-safety-mothers-and-babies</loc><lastmod>2017-04-12T08:41Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/review-quality-nhs-complaints-investigations-where-serious-or-avoidable-harm-has/what-we-found</loc><lastmod>2017-01-18T16:57Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/principles-good-administration</loc><lastmod>2016-11-08T12:23Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/what-happens-when-you-first-contact-us</loc><lastmod>2020-04-30T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/what-happens-when-we-investigate</loc><lastmod>2022-02-05T00:15Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/making-difference</loc><lastmod>2016-12-02T12:12Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/hospital-fails-diagnose-breast-cancer</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/driven-to-despair</loc><lastmod>2017-01-30T14:23Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/driven-despair</loc><lastmod>2017-01-30T14:23Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/if-we-cant-help/education</loc><lastmod>2026-04-01T23:00Z</lastmod><changefreq>daily</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/driven-despair/foreword</loc><lastmod>2017-01-18T16:54Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/sir-alex-allans-independent-review</loc><lastmod>2022-08-10T08:14Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/driven-despair/complaints-we-have-investigated</loc><lastmod>2017-01-31T11:24Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/driven-despair/relevant-standards</loc><lastmod>2017-01-31T11:46Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/driven-despair/comments-dvla-and-department-transport</loc><lastmod>2017-01-31T11:52Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/driven-despair/annex-canadian-risk-harm-formula</loc><lastmod>2017-01-18T16:55Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/mp</loc><lastmod>2017-01-18T16:56Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comments-francis-whistleblowing-statement</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-and-some-uk-public</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/making-complaint/what-we-can-and-cant-help/how-we-have-helped-others/man-debt-after-jobcentre-plus-failed-tell-him-benefit-rules</loc><lastmod>2018-04-24T23:30Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/what-does-our-work-say-about-nhs-dental-charging</loc><lastmod>2017-04-12T08:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/meeting-demand-our-service-changing-how-we-work</loc><lastmod>2017-01-18T16:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/dying-without-dignity</loc><lastmod>2017-01-18T15:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/dying-without-dignity-0</loc><lastmod>2017-01-18T16:57Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-service-upholds-more-950-complaints-april-2014</loc><lastmod>2017-04-12T08:59Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/making-complaint/if-we-cant-help/consumer-problems</loc><lastmod>2017-01-18T16:55Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/sharing-insights-advocacy-providers</loc><lastmod>2017-02-03T17:13Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news</loc><lastmod>2020-08-15T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/if-we-cant-help/financial-services</loc><lastmod>2017-01-18T16:55Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-calls-action-sepsis</loc><lastmod>2016-12-28T11:49Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/statement-patients-association-report</loc><lastmod>2016-12-06T11:36Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/statement-our-systemic-investigation-quality-nhs-investigations-avoidable-harm</loc><lastmod>2016-12-06T11:41Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/time-act/foreword-ombudsman</loc><lastmod>2017-01-11T16:18Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/time-act/analysis</loc><lastmod>2017-01-27T16:20Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/time-act/discussion</loc><lastmod>2017-01-11T17:07Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/time-act/our-recommendations</loc><lastmod>2017-01-11T17:08Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/time-act/glossary</loc><lastmod>2017-01-18T16:49Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/time-act/appendix-1-standards-care</loc><lastmod>2018-07-19T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/time-act/appendix-2-invited-evidence-uk-sepsis-trust</loc><lastmod>2017-01-18T16:49Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/time-act/appendix-3-evidence-college-emergency-medicine</loc><lastmod>2017-04-12T09:25Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/dying-without-dignity/introduction</loc><lastmod>2018-07-19T23:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/dying-without-dignity/delays-diagnosis-and-referrals-treatment</loc><lastmod>2017-01-11T15:42Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-mps/our-role-and-relationship-parliament</loc><lastmod>2025-11-12T08:05Z</lastmod><changefreq>yearly</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/dying-without-dignity/glossary</loc><lastmod>2017-01-11T15:45Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/dying-without-dignity/acknowledgements</loc><lastmod>2017-01-11T15:46Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/dying-without-dignity/poor-symptom-control</loc><lastmod>2017-01-11T15:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/dying-without-dignity/poor-communication</loc><lastmod>2017-01-11T15:32Z</lastmod><changefreq>never</changefreq></url>
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<url><loc>https://www.ombudsman.org.uk/publications/dying-without-dignity/poor-care-planning</loc><lastmod>2017-01-11T15:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-mps/contact-team</loc><lastmod>2025-06-02T14:51Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/telling-people-about-our-service</loc><lastmod>2026-04-01T23:00Z</lastmod><changefreq>daily</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/our-commitment-respectful-behaviour</loc><lastmod>2025-12-22T15:18Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/information-promise</loc><lastmod>2026-02-11T16:20Z</lastmod><changefreq>monthly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/how-we-can-help-you-leaflet</loc><lastmod>2025-10-23T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/how-we-can-help-you-leaflet-large-print</loc><lastmod>2019-10-23T23:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-advocates-and-representatives</loc><lastmod>2025-11-21T10:31Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/tips-making-complaint-nhs-england-easy-read</loc><lastmod>2026-02-18T00:00Z</lastmod><changefreq>monthly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/december-2015-performance-statistics</loc><lastmod>2017-04-12T09:57Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/annual-data-complaints/annual-data-complaints/about-our-annual-complaints-data</loc><lastmod>2025-09-23T13:16Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/november-2015-performance-statistics</loc><lastmod>2017-04-12T09:57Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/october-2015-performance-statistics</loc><lastmod>2017-04-12T09:57Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/september-2015-performance-statistics</loc><lastmod>2017-04-12T09:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/august-2015-performance-statistics</loc><lastmod>2017-04-12T09:58Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/july-2015-performance-statistics</loc><lastmod>2017-04-12T09:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/june-2015-performance-statistics</loc><lastmod>2017-04-12T09:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/may-2015-performance-statistics</loc><lastmod>2017-04-12T09:59Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/april-2015-performance-statistics</loc><lastmod>2017-04-12T10:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-advocates-and-representatives/helping-people-use-our-service</loc><lastmod>2023-03-04T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/march-2015-performance-statistics</loc><lastmod>2017-04-12T10:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/february-2015-performance-statistics</loc><lastmod>2017-04-12T10:01Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/january-2015-performance-statistics</loc><lastmod>2017-04-12T10:04Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/december-2014-performance-statistics</loc><lastmod>2017-04-12T10:04Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/november-2014-performance-statistics</loc><lastmod>2017-04-12T10:03Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/october-2014-performance-statistics</loc><lastmod>2017-04-12T10:02Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/september-2014-performance-statistics</loc><lastmod>2017-04-12T10:03Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/august-2014-performance-statistics</loc><lastmod>2017-04-12T09:30Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/july-2014-performance-statistics</loc><lastmod>2017-04-12T09:39Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/complain-us-getting-started/complaint-forms</loc><lastmod>2026-03-16T09:38Z</lastmod><changefreq>monthly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/june-2014-performance-statistics</loc><lastmod>2017-04-12T09:39Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/response-cabinet-office-ombudsman-consultation</loc><lastmod>2016-12-13T09:41Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/may-2014-performance-statistics</loc><lastmod>2017-04-12T09:40Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/april-2014-performance-statistics</loc><lastmod>2017-04-12T09:48Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/department-business-innovation-and-skills-consultation-alternative-dispute</loc><lastmod>2016-12-13T11:14Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/putting-things-right</loc><lastmod>2019-07-10T23:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/staff-surveys/2013-staff-survey</loc><lastmod>2017-01-18T16:51Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/freedom-information-and-data-protection/our-publication-scheme/staff-surveys/2016-staff-survey</loc><lastmod>2017-01-18T16:51Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/support-and-advice-staff-involved-investigations</loc><lastmod>2022-10-14T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-comment-cqc-review-nhs-investigations-deaths</loc><lastmod>2016-12-14T16:08Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/annual-report-2010-2011</loc><lastmod>2016-12-15T11:34Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/annual-report-2009-2010</loc><lastmod>2016-12-16T15:38Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/annual-report-2012-2013</loc><lastmod>2016-12-16T15:23Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/annual-report-2011-2012</loc><lastmod>2016-12-16T15:21Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-uk-government-departments-and-agencies-and-some-uk-public-0</loc><lastmod>2017-02-20T16:22Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-mps/our-role-and-relationship-parliament/public-administration-and-constitutional-affairs-committee-pacac</loc><lastmod>2024-06-18T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/welcome-our-new-website</loc><lastmod>2017-01-27T09:33Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/who-we-are/board/audit-risk-and-assurance-committee</loc><lastmod>2017-04-12T09:52Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/november-2016-performance-statistics</loc><lastmod>2017-04-12T09:07Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/august-2016-performance-statistics</loc><lastmod>2017-04-12T09:05Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/july-2016-performance-statistics</loc><lastmod>2017-04-12T10:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/june-2016-performance-statistics</loc><lastmod>2017-04-12T10:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/may-2016-performance-statistics</loc><lastmod>2017-04-12T10:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/april-2016-performance-statistics</loc><lastmod>2017-04-12T10:16Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/what-our-data-tells-us/quarterly-reports-complaints-about-nhs-trusts/complaints-about-acute-trusts-july-september-2015</loc><lastmod>2017-03-08T12:44Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/what-our-data-tells-us/quarterly-reports-complaints-about-nhs-trusts/complaints-about-acute-trusts-april-june-2015</loc><lastmod>2017-01-18T14:06Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/privacy-policy</loc><lastmod>2026-04-01T23:00Z</lastmod><changefreq>daily</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/what-our-data-tells-us/quarterly-reports-complaints-about-nhs-trusts/complaints-about-acute-trusts-2013-14-and-april-september-2014-15</loc><lastmod>2017-01-27T17:43Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/what-our-data-tells-us/quarterly-reports-complaints-about-nhs-trusts/complaints-about-health-organisations-year-2014-15</loc><lastmod>2017-02-28T13:09Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/who-we-are/board/governance-statement</loc><lastmod>2025-10-10T14:14Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/womans-death-was-avoidable-ombudsman-finds</loc><lastmod>2017-04-12T09:03Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/contact-us/using-our-secure-email-service/more-about-our-new-secure-email-system</loc><lastmod>2017-01-18T16:54Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/our-service-charter</loc><lastmod>2017-01-05T11:53Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/our-principles/ombudsmans-introduction-principles</loc><lastmod>2017-01-30T16:32Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/responsive-and-accountable-ombudsmans-review-complaint-handling-government-0</loc><lastmod>2017-01-04T16:36Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/making-complaint/information-mps/our-role-and-relationship-parliament/ombudsman-reform-improving-access-justice</loc><lastmod>2024-03-06T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsmen-issue-report-showing-benefits-integrating-health-and-social-care</loc><lastmod>2017-08-16T08:49Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/working-together-investigate-health-and-social-care-complaints</loc><lastmod>2020-03-13T00:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/listening-and-learning-ombudsmans-review-complaint-handling-nhs-england-2010-11</loc><lastmod>2017-02-03T16:35Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing</loc><lastmod>2025-11-26T00:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/our-locations</loc><lastmod>2022-11-09T00:00Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/principles-good-complaint-handling-welsh</loc><lastmod>2017-01-06T09:36Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/publications/complaints-about-acute-trusts-2014-15</loc><lastmod>2017-01-10T12:39Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/blog/end-life-care-getting-it-right</loc><lastmod>2017-01-10T15:41Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/what-our-data-tells-us/quarterly-reports-complaints-about-nhs-trusts/complaints-about-acute-trusts-october-december-2015</loc><lastmod>2017-03-08T12:43Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs</loc><lastmod>2024-04-27T23:00Z</lastmod><changefreq>yearly</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/julie-mellor-welcomes-pacac-endorsement-rob-behrens-ombudsman</loc><lastmod>2017-01-20T15:48Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-welcomes-midwifery-law-change</loc><lastmod>2017-01-20T15:49Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/julie-mellor-welcomes-new-local-government-ombudsman</loc><lastmod>2017-01-20T15:40Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/news-and-blog/news/ombudsman-upholds-three-four-complaints-about-home-office-report-reveals</loc><lastmod>2017-02-20T16:29Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/organisations-we-investigate/what-our-data-tells-us/what-people-think-complaining-0</loc><lastmod>2021-06-07T23:15Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/corporate-information/how-we-are-performing/performance-statistics/december-2016-performance-statistics</loc><lastmod>2017-04-12T10:06Z</lastmod><changefreq>never</changefreq></url>
<url><loc>https://www.ombudsman.org.uk/about-us/jobs-and-careers/current-jobs/clinical-adviser-consultant-emergency-medicine</loc><lastmod>2017-04-12T10:13Z</lastmod><changefreq>never</changefreq></url>
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