How we have helped others

Every day we help people who feel they have been let down by the NHS in England, UK government departments and other UK public organisations. Here are the stories of some of the people we have helped.

You can also browse and search our casework decisions.

Foreign Office failings mean no justice for woman assaulted overseas
Have your say on improving UK government complaint handling
Woman missed out on benefits because of DWP error and denied compensation
Legal Aid Agency processes had unfair outcomes for vulnerable people
Home Office wrongly tried to remove Windrush generation grandfather
Family paid over £250,000 for care that should have been covered by the NHS
Windrush applicant waited over a year to be rejected
Child Support Agency failed to ensure a parent got £10,000 in child support arrears
Poor communication and delays left people not knowing whether they could drive
Trust missed insulin dose, leading to diabetic ketoacidosis and heart attack
Failures in communication caused lost income for sea bass fishers
Woman’s death at mental health hospital was avoidable
Failure to operate on twisted bowel led to man's death
Baby’s death from heart defect was avoidable
Man not told lung cancer was terminal
Man died after excessive wait for cancer treatment
Boy’s life put at risk after Trust withdrew specialist care
Afghan family reunited after complaint about Passport Office resolved
Surgical error caused unnecessary pain, scarring and avoidable second surgery
Family of murder victim failed by probation provider
Avoidable eye removal surgery after failure to treat infection
Avoidable death of woman following routine hip operation
Elderly man with Alzheimer’s died after being left without a carer overnight
Delay in returning passport meant missed holiday
Avoidable death of woman after delayed diagnosis and poor management of sepsis
Avoidable death of woman after nine month delay in cancer diagnosis
Man in debt after Jobcentre Plus failed to tell him benefit rules
Ambulance delay added to distress after home birth complications