Written evidence from PHSO to the Joint Committee on Human Rights’ inquiry on Protecting Human Rights in Care Settings
21 June 2022
Consultation responses
From Manchester to Athens: next steps
26 May 2022
This paper marks and celebrates the launch of important development initiatives including a revised Peer Review process, at the European IOI Congress in Athens in May 2022.
Corporate publications
Our strategic plan 2022 to 2025
4 April 2022
Our strategy sets out our vision to be a voice for improvement in public services. We will achieve this by providing an independent, impartial and fair complaints handling service, as an internationally respected public services ombudsman.
Corporate publications
Response to the COVID-19 Inquiry draft terms of reference
4 April 2022
Our submission made to the consultation on the COVID-19 public inquiry draft Terms of Reference.
Consultation responses
The Earl Report: An investigation into a complaint about the Environment Agency
31 March 2022
This investigation report sets out how the Environment Agency (the Agency) made mistakes in the way it handled an application to harness a renewable energy source. It then refused to fix these errors, causing years of suffering for the Earl family.
Reports about government
PHSO Stakeholder Surveys 2021
22 March 2022
The results of 2021 PHSO’s stakeholder surveys are based on responses from over 4,000 members of the public, over 100 MPs and 36 external stakeholders, including other ombudsman services and advocacy groups.
Research
UK Central Government Complaint Standards Easy Read
22 March 2022
Ideas about the rules government organisations should follow when they look at a complaint.
Reports about government
UK Central Government Complaint Standards
22 March 2022
The new UK Central Government Complaint Standards will help make the complaints process quicker and easier. The Standards will also help organisations learn from complaints so they can make lasting improvements to services.
Reports about government
Performance against our Service Charter 2021/22 Quarter 3 (October to December)
4 March 2022
Our Service Charter makes commitments about the service we provide at different stages of our process. We publish the results each quarter. These results show how we performed against our Service Charter from October to December 2021.
Corporate publications