Publications

Our new report spotlights some of the common reasons people were wrongly denied compensation by the Windrush Compensation Scheme.

The data published here includes data about the complaints PHSO received and the decisions made on complaints about the NHS in England and UK Government Departments and other public services from 1 April 2023 to 31 March 2024

We investigated Miss A's concerns that the Charity Commission failed to properly handle serious safeguarding concerns relating to sexual exploitation at a charity.

We are calling for urgent improvements to the process and communication surrounding do not attempt cardiopulmonary resuscitation (DNACPR), so doctors, patients, and their loved ones can make informed choices about their care. 

The Ombudsman and the Patient Safety Commissioner wrote to the Permanent Secretary of DHSC to convey their joint concerns on the confrontational culture created by the complaints process in areas of the NHS that undermines patient safety.

We commissioned Opinion Research Services (ORS) to find out what happens when complainants come to us too soon and why they do not return to us with their complaint.