Publications by type

Consultation responses Corporate publications Leaflets Reports about government Reports about NHS Research
Equality, Diversity and Inclusion Strategy 2020-2024
Equality, Diversity and Inclusion Strategy 2020-2024
14 April 2020
Creating and maintaining an equal, diverse and inclusive Ombudsman service is vital for individuals who work for us. It is also important for people who bring their complaints to us and those we investigate as we carry out our work.
Corporate publications
The Ombudsman’s Casework Report 2019 List Image
The Ombudsman’s Casework Report 2019
5 March 2020
Our first annual Ombudsman’s Casework Report includes information on cases we closed in 2019 about the NHS in England, UK government departments and other public organisations.
Corporate publications
Survey of experiences of NHS mental health care in England
19 February 2020
Our survey asked people about their experiences of using NHS mental health services in England. The survey results show that people continue to experience the five common failings we identified in our Maintaining Momentum report.
Reports about NHS
Our business plan 2019-20
22 November 2019
Our plan sets out how we intend to deliver against the second year of our three year strategy.
Corporate publications