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Spotlight on sepsis: your stories, your rights
25 October 2023
We've looked at some of the sepsis complaints people have brought to us, to shine a light on their experiences and encourage others to let their voices be heard.
Reports about NHS
annual report
The Ombudsman’s Annual report and accounts 2022 to 2023
20 July 2023
Our 2022-2023 Annual report and Accounts give details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive. We lay our annual reports before Parliament each year.
Corporate publications
Briefing for House of Lords debate on NHS eating disorder services
29 June 2023
We have briefed Peers in advance of a debate in the House of Lords on the progress that has been made in relation to NHS eating disorder services, following the publication of our 2017 report, ‘Ignoring the Alarms: How eating disorders are failing patient
Consultation responses
Our budget and business plan 2023-24
2 May 2023
Our budget and business plan for 2023-24 sets out our strategic objectives, success criteria and key deliverables for the year.
Corporate publications
NHS Complaint Standards: 2021-2022 pilot evaluation report
30 March 2023
Following the release of the NHS Complaint Standards in early 2021, we ran a pilot with several NHS organisations between 2021-22 to develop supporting materials, training and guidance that would help the NHS to embed the Standards in its work.
Reports about NHS