Care and compassion
14 February 2011
This is a report of ten investigations into complaints made to us about the standard of care provided to older people by the NHS
Reports about NHS
Publications
Annual report 2009-2010
15 July 2010
Our 2009-2010 annual report gives details of our performance over the past 12 months, including financial reports and statistical information about the complaints we receive.
Corporate publications
Principles of good administration
10 February 2009
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications
Principles of good complaint handling
10 February 2009
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications
Principles of remedy
10 February 2009
One of three sets of Principles which outline the approach we believe public organisations should adopt when delivering good administration and customer service, and how to respond when things go wrong.
Corporate publications