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Principles of Good Complaint Handling

Principles of Good Complaint Handling

Contents

Contents

Good complaint handling means:

Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvement

Related files Principles of Good Complaint Handling [.pdf, 265 KB] Principles of Good Complaint Handling - Welsh [.pdf, 304 KB]

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