Every day, we work to make sure people are treatedfairly and their experiences lead to positive change.
We believe in the power of complaining. A well-handled complaint can reveal the truth, bring closure and help improve public services for everyone. That's why we listen carefully, investigate independently and use what we learn to make things better.
We are looking for people who care about public service and share our values . Whether you are supporting investigations, developing services or helping colleagues thrive, you will be part of work that makes a real difference.
Visit our careers page to find the current vacancies in our Manchester and London offices.
We've also put together some tips to help you apply for a role with us.
A happy, healthy and diverse workforce
Our motto is ‘Live well, work well’. We want to inspire, guide and support you to be your healthiest and happiest self. Equality, diversity and inclusion are vital to the way we work.
We recognise the importance of having a workforce made up of individuals with their own unique identities. We strive to create an inclusive culture where:
- individuals are respected and treated fairly
- diversity is celebrated
- all our employees can be themselves at work and perform at their best.
We are a disability confident employer playing a role in changing attitudes for the better. Any disabled applicant who meets the minimum selection criteria will automatically progress to the next stage of the recruitment process.
“The best piece of advice I could give to someone thinking of applying to the Public Service Ombudsman is go for it! Whatever your background, culture, religion or social standing. If you think you can do the job, have great integrity, and are caring and respectful, then just go for it. The Public Service Ombudsman really welcomes diversity, so if you think you might be a bit quirky, know that you’ll be welcomed and fit in great. I’m a mature in years, working class woman, who is just one of the ‘gang’ and proud to work where I do.”
Our benefits
We offer a range of development opportunities including training, coaching and mentoring.
We offer a generous basic holiday entitlement of 30 days and 2.5 days statutory holiday as well as the normal public and bank holidays.
We participate in the Principal Civil Service Pension scheme.
Our discount scheme gives you access to a range of discounts at a variety of retailers.
The Bicycle Loan Scheme allows you to pay for the cost of a bicycle (up to £1,000) as a loan which is deducted from your gross salary.
We offer a salary advance to pay for a season ticket for home to office travel or car parking season ticket used for travel to the office.
Our staff have access to a free helpline so you can speak to professionals and counsellors for help and advice.
We offer an annual allowance of £120 for recognised gyms to help with the cost of your membership.
Our flexible working scheme lets you adapt your hours to suit your lifestyle needs.
We will pay the annual membership fee for relevant professional bodies if relevant to your role.
Our values
Our values are core to what we stand for. They have been developed in close consultation with our staff and all those who use our service so we all have a shared understanding about the type of ombudsman service we want to be.
Scam warning
We have been made aware that some websites are falsely advertising job vacancies for the Public Service Ombudsman. We only advertise job vacancies through these official channels:
- our website
- LinkedIn
- Civil Service Jobs
- GOV.uk
- Indeed
- Ombudsman Association
- BMEjobs.co.uk
- Disabilityjob.co.uk
- Neurodiversityjobs.co.uk
- LGBTjobs.co.uk
Do not share personal details with any other websites claiming to represent the Public Service Ombudsman. Email us at recruitment@ombudsman.org.uk to report any concerns.
