Jobs and careers

Make a difference. Join our team.

We help improve people’s lives by making sure their voice is heard. We do this by making final decisions on complaints about the NHS in England, UK Government departments and some other public organisations. We are an independent service and do this without taking sides. 

We look into complaints where an organisation has not acted properly or fairly, or has provided a poor service, and not put things right. A single complaint can result in widespread improvements. Based on the findings from our investigations, organisations will often make lasting changes to make sure the same mistakes do not happen again.

We're recruiting for a range of roles in both our Manchester and London offices.  Watch our video below to find out why you should come and work for us.

A happy, healthy and diverse workforce

At PHSO our motto is ‘Live well, work well’. We want to inspire, guide and support you to be your healthiest and happiest self. Equality, diversity and inclusion are vital to the way we work.

We recognise the importance of having a workforce made up of individuals with their own unique identities. We strive to create an inclusive culture where:

  •  individuals are respected and treated fairly
  •  diversity is celebrated
  •  all our employees can be themselves at work and perform at their best.

We are a disability confident employer playing a role in changing attitudes for the better. Any disabled applicant who meets the minimum selection criteria will automatically progress to the next stage of the recruitment process. 

“The best piece of advice I could give to someone thinking of applying to PHSO is go for it! Whatever your background, culture, religion or social standing. If you think you can do the job, have great integrity, and are caring and respectful, then just go for it. PHSO really welcomes diversity, so if you think you might be a bit quirky, know that you’ll be welcomed and fit in great. I’m a mature in years, working class woman, who is just one of the ‘gang’ and proud to work where I do.”