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Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement
Complaints about UK government departments and agencies in 2017-18
Ignoring the alarms: How NHS eating disorder services are failing patients
Maintaining momentum: driving improvements in mental health care
Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
Performance against our Service Charter 2017/18 Quarter 3 (October to December)
Performance against our Service Charter 2017/18 Quarter 4 (January to March)
Performance against our Service Charter 2018/19 Quarter 1 (April to June)
Performance against our Service Charter 2018/19 Quarter 2 (July to September)
Performance against our Service Charter 2017/18 Quarter 1 (April to June)
Performance against our Service Charter from January to March 2017 (Quarter 4 2016-17)
Breaking down the barriers: Older people and complaints about health care
Driven to despair
Dying without dignity
Learning from mistakes
Midwifery supervision and regulation: recommendations for change
An opportunity to improve
A report of investigations into unsafe discharge from hospital
A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged
Time to Act
Warm Front: how early engagement with the Ombudsman helps to resolve complaints
Home
Making a complaint
Information for advocates and representatives
Information for advocates and representatives
Helping people use our service
Complaint forms
How we look into complaints
An overview of our three-step process
Putting things right
What happens if we uphold a complaint about an organisation
Case summaries
Short stories which show the impact that public service failures have on people's lives
