Making Complaints Count is our new podcast where we'll be exploring the power of complaints and how organisations can use them to learn and improve.
Each episode we'll be joined by experts working in the health and public sector, complaints champions and those who have experienced the complaints journey first-hand.
All episodes are listed below. You can also you find us on SoundCloud, Spotify, iTunes or your preferred podcast provider.
September 2025 | Sandy Lewis, Director of the Maternity and Newborn Safety Investigations Programme joins us to discover safe care for maternity and newborn care.
July 2025 | We're joined by three organisations to discuss the Complaint Standards.
April 2025 | We're joined by Lisa Cowley, CEO at Beacon Vision to discuss accessibility and complaint handling workshops.
February 2025 | We're joined by our Senior Lead Clinician Dr Tony Dysart to discuss patient safety.
December 2024 | We're joined by Bishop Dr. Desmond Jadoo MBE, Chair and director of the Windrush National Organisation.
July 2024 | Acting Ombudsman Rebecca Hilsenrath kicks off our new podcast series as she tells us about her upbringing, priorities and future plans.
You can find all the episodes of our Radio Ombudsman podcast in our archive.
