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The Mental Health Act has received Royal Assent. In early 2024, our report , Discharge from mental health care: making it safe and patient-centred highlighted the trauma and tragedies that can occur when mistakes are made as people leave hospital...

A 45-year-old man with disabilities could still be alive if he had been given antibiotics earlier, an Ombudsman investigation has found. The father-of-two died after he was referred to hospital for intravenous (IV) antibiotics for a urine infection but had...

Doctors failed to tell a father of seven that he had a terminal illness and gave him false reassurance that he would be all right, an investigation by England’s Health Ombudsman has found. William Chapman, known as Syd, died eight...

Parliament will debate the Public Office (Accountability) Bill, also known as the Hillsborough Law Bill for the first time today. Commenting on this, Paula Sussex, Parliamentary and Health Service Ombudsman said: “The relationship between the citizen and the state is...

Parliamentary and Health Service Ombudsman (PHSO) Paula Sussex CBE will be in East London for her first roadshow to hear from NHS staff, charities and advocacy groups about issues affecting the local community. PHSO looks into complaints from members of...