Woman’s life cut short by delayed lung cancer diagnosis
6 February 2025
A hospital’s failure to diagnose a woman’s cancer denied her precious time with her family, England’s Health Ombudsman has found. The Parliamentary and Health Service Ombudsman (PHSO) is urging hospitals to improve processes to avoid delays in diagnosis. A woman...
Press releases
Ombudsman rules Charity Commission failed to properly handle safeguarding concerns related to historic child sex abuse
23 January 2025
The Charity Commission failed to properly handle safeguarding concerns relating to historic child sexual abuse at a charity, the Parliamentary Ombudsman has found. Damian Murray, 66, complained that the Commission and the Department for Education (DfE) failed to properly respond...
Press releases
DWP failings left ex-pat in the dark about £3,000 a year pension cut
15 January 2025
The Department of Work and Pensions (DWP) took eight years to inform a British ex-pat about a change to his pension that would leave him £3,000 a year worse off. The Parliamentary and Health Service Ombudsman (PHSO) is urging Government...
Press releases
CQC failed to properly investigate boy’s death
31 December 2024
The Care Quality Commission (CQC) didn't properly investigate the circumstances of a five-year-old boy's death at a specialist centre for children with brain injuries, the Parliamentary and Health Service Ombudsman (PHSO) has found. The Ombudsman is urging all regulatory health...
Press releases
Statement on the Government’s response to our DWP investigation
17 December 2024
The Secretary of State for Work and Pensions has responded to recommendations made following our investigation into DWP's communication of changes to women's State Pension age. Parliamentary and Health Service Ombudsman, Rebecca Hilsenrath, said: ‘The Government’s apology to the women...
Media statements