DWP failings left ex-pat in the dark about £3,000 a year pension cut
15 January 2025
The Department of Work and Pensions (DWP) took eight years to inform a British ex-pat about a change to his pension that would leave him £3,000 a year worse off. The Parliamentary and Health Service Ombudsman (PHSO) is urging Government...
Press releases
CQC failed to properly investigate boy’s death
31 December 2024
The Care Quality Commission (CQC) didn't properly investigate the circumstances of a five-year-old boy's death at a specialist centre for children with brain injuries, the Parliamentary and Health Service Ombudsman (PHSO) has found. The Ombudsman is urging all regulatory health...
Press releases
Statement on the Government’s response to our DWP investigation
17 December 2024
The Secretary of State for Work and Pensions has responded to recommendations made following our investigation into DWP's communication of changes to women's State Pension age. Parliamentary and Health Service Ombudsman, Rebecca Hilsenrath, said: ‘The Government’s apology to the women...
Media statements
Woman moved to permanent nursing home after hospital failed to treat pressure sore
21 November 2024
A hospital’s failure to properly assess and treat an elderly woman with a pressure sore contributed to her having to move into a nursing home, an investigation by England’s Health Ombudsman has found. We're calling on NHS Trusts to learn...
Press releases
England's Health Ombudsman comments on the CQC's State of Care report
24 October 2024
The CQC has published its annual assessment of the state of health and social care in England. The State of the Care report highlights inequalities in care, issues in accessing good, timely care, and serious concerns about mental health services...
Media statements