News
Ombudsman warns of surge in maternity investigations
19 August 2024
England’s Health Ombudsman has warned that women and babies are being put at risk after a worrying rise in the number of investigations about maternity care. The Parliamentary and Health Service Ombudsman (PHSO) is urging the Government and NHS leaders...
Press releases
Woman repaid thousands after healthcare provider failed to properly assess and fund her mother’s care
8 August 2024
A woman has been repaid over £37,000 after England’s health Ombudsman found that a healthcare provider failed to properly assess and fund her mother’s care. The Parliamentary and Health Service Ombudsman (PHSO) is urging Integrated Care Boards (ICB) to learn...
Press releases
Woman needed HIV test after intimate exam with used genital swab
24 July 2024
A woman had to be tested for HIV after a doctor performed an intimate exam with a swab that had already been used on another person’s genitals. England’s Health Ombudsman, who investigated the incident, is urging GPs to be vigilant...
Press releases
Councils and NHS need to work more closely to improve local care
18 July 2024
Integrated Care Systems are not doing enough to put the vulnerable people they support at the heart of what they do, according to a new report issued jointly by the Local Government and Social Care Ombudsman and the Parliamentary and...
Press releases
Ombudsman raises concerns after rise in complaints about AJM Healthcare
21 May 2024
Ombudsman Rebecca Hilsenrath has written to NHS wheelchair services provider AJM Healthcare to share her concerns following a sharp increase in complaints about the company. Since 2023, PHSO has seen a rise in complaints about AJM Healthcare, related to: people...
Press releases