Complaints to the Ombudsman about the communication of changes in the state pension age for women
19 December 2018
On 8 October, we issued a proposal to investigate a sample of complaints about the communication of changes in the state pension age for women and associated issues. We have since been notified that the High Court will be considering...
Failure of Care Quality Commission to make sure NHS employs ‘fit and proper’ directors
19 December 2018
A Parliamentary and Health Service Ombudsman report published today reveals significant weaknesses in the way the Care Quality Commission (CQC) used the NHS ‘fit and proper’ person test. The Ombudsman carried out an independent investigation into a whistle-blower’s complaint about...
Elderly man with Alzheimer’s disease died when agency failed to provide night care
18 November 2018
An elderly man with Alzheimer’s disease died following a fall from bed when an agency night carer failed to attend his home. A Parliamentary and Health Service Ombudsman investigation found service failings by the nursing agency and made recommendations to...
Profession-wide complaints handling initiative for the dental sector
15 November 2018
We are committed to improving frontline complaint handling in the NHS. In support of that commitment we, along with other organisations from the dental and health sector, have contributed to the development of a profession-wide complaints handling initiative for the...
Independent study calls for Ombudsman to have greater powers
12 November 2018
The Parliamentary and Health Service Ombudsman could provide justice for more people if it had the power to launch investigations without the need for a formal complaint, according to an independent review published today. The review led by the Ombudsman...