Response to NHS Digital’s publication of statistics on NHS written complaints 2017-18
6 September 2018
We have issued the following statement to national, trade and regional press following NHS Digital’s annual publication of statistics on NHS written complaints today. Overall complaints rose slightly compared to last year (208,626, up 0.1 per cent on last year)....
Media statements
Ombudsman comments on Age UK report on failing safety net for older people
5 September 2018
Commenting on Age UK's new report on how the safety net for older people living at home is failing, ahead of their For Later Life conference, Parliamentary and Health Service Ombudsman Rob Behrens said: ' We know from our casework...
Media statements
Ombudsman's comment on HSIB mental health investigation report
10 July 2018
Today, Tuesday 10 July 2018, HSIB has published a mental health investigation report about a vulnerable young man who committed suicide while transitioning from child and adolescent to adult mental health services. The report says that poor co-ordination between services,...
Media statements
Grandmother’s painful death from cancer was avoidable, Ombudsman finds
22 May 2018
A 73-year-old grandmother’s death from bladder cancer was avoidable, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found. She died following a hospital’s nine-month delay to diagnose her. An inadequate local investigation failed to recognise this, and...
Press releases
Ombudsman responds to NHS Improvement patient safety announcement
26 April 2018
In response to NHS Improvement’s announcement on trusts identifying deteriorating patients sooner, Parliamentary and Health Service Ombudsman Rob Behrens said: We welcome NHS Improvement’s announcement today. Too many people are still dying of infections, particularly sepsis, due to a failure...
Media statements