1 April 2025
Rebecca Hilsenrath’s tenure as interim Ombudsman ended on 31 March 2025 and she will return to her role as Chief Executive.
We are currently awaiting news on the appointment of a permanent Ombudsman.
Our dedicated staff remain committed to delivering an important service for the public.
There may be a small number of cases we are unable to progress without an Ombudsman in post. Caseworkers will directly contact any complainants whose cases are affected.