Blog

I recently joined our senior caseworker James Glover for a special episode of our podcast series Making Complaints Count. It gave me a chance to reflect on my first few months as Ombudsman and to share what excites me most...

A healthy relationship between people and the state is vitally important for a thriving democracy. There needs to be a strong foundation of trust between them and a strong culture in public services to listen and learn. This is even...

As we start to develop our new strategy, which will set out our vision and objectives for the coming years, we want to hear from you and get your input. Our strategic priorities We want to deliver the greatest value...

We’ve published our annual complaints data for 2024 to 2025, and it’s now much easier to explore. What’s new Each year, we publish data on the number of complaints we’ve received about the NHS in England and UK government departments...

Welcome to the third edition of Prioritising patient safety, our quarterly blog series.   Each month, we publish between 70 to 100 of our  casework decisions as a way to share learning that will help organisations improve their service and prevent mistakes...