Trends in complaints about NHS trusts
4 September 2018
Today we published our first quarterly health complaints statistics report, Complaints about the NHS in England: Quarter 1 2018-19 . It presents data about the NHS complaints we have received, assessed and investigated from April to the end of June...
Annual Report 2017-2018: A year of transformation
18 July 2018
Today we published our Annual Report and Accounts for 2017-2018 , which documents the transformation we have been through this past year. In my first year as Parliamentary and Health Service Ombudsman we have brought the focus back to our...
Looking back: The NHS at 70
5 July 2018
Today (5 July) marks the 70th anniversary of one of the world's largest publicly funded health services, our National Health Service. The NHS was created following the Second World War to ensure that good healthcare was available to all, irrespective...
Radio Ombudsman: In conversation with European Ombudsman Emily O'Reilly
22 June 2018
We’ve had some outstanding guests on the Radio Ombudsman podcast so far and our latest, Emily O’Reilly, is no exception. Emily has had a very successful career as a journalist, author, national ombudsman for Ireland, and in 2014 she became...
A constructive and engaging Open Meeting 2018
19 June 2018
Last month, we held our second Annual Open Meeting, this time in central London. The event demonstrates our ambition to be a more outward-facing, accessible, and transparent ombudsman service. Approximately 200 delegates attended. Over a third of those were complainants....