Prioritising patient safety | Winter 2025
6 February 2025
Welcome to the first edition of Prioritising patient safety, my new quarterly blog series. Each month, we publish between 70 to 100 of our casework decisions as a way to share learning that will help organisations improve their service and...
Complaints Champions: helping people navigate the complex complaints landscape
29 January 2025
In 2024, we started running workshops where voluntary, community and social enterprise organisations become Complaint Champions. This gives them the tools they need to help people who use their services navigate the complex complaints landscape. The workshops are just one...
Join our mission to #MakeComplaintsCount: Share your organisation's story
29 January 2025
The Complaint Standards have had a hugely positive impact on complaint handling in the NHS England and UK Central Government since they were introduced in 2021. Now we’re asking for your help to spread that success across the public sector...
The power of complaints: reflecting on 2024
20 December 2024
As 2024 draws to a close, it’s a good time to pause and reflect on a year of significant milestones here at the Parliamentary and Health Service Ombudsman. It’s also a time to look forward to some of what lies...
The Government's response to our DWP investigation: reflections from the Ombudsman
18 December 2024
Yesterday, the Government issued an apology to the women affected by its failure to communicate State Pension age changes. This is a very significant announcement that thousands of women across the UK have waited many years to hear. For some...