Radio Ombudsman: Sir David Behan on the transformation of the Care Quality Commission
18 May 2018
I recently sat down with Sir David Behan, Chief Executive of the Care Quality Commission, to record our latest Radio Ombudsman podcast. In January 2018, Sir David announced he would be stepping down, but he pledged to continue in the...
Our new strategy 2018-21: Delivering an exemplary ombudsman service
16 April 2018
Today we publish our new three-year strategy . Central to this is our vision to become an exemplary Ombudsman service. In developing our new strategic plan, we have received valuable input both from our own staff and a wide range...
Sharing insights to drive improvements in mental health care
20 March 2018
Unveiling plans to transform mental health support in January 2017, Prime Minister Theresa May said: ‘For too long mental illness has been something of a hidden injustice in our country, shrouded in a completely unacceptable stigma and dangerously disregarded as...
Radio Ombudsman: From ‘The Leaving of Liverpool’ to the challenges of being an Ombudsman
16 February 2018
Earlier this week I sat down with Michael King, Local Government and Social Care Ombudsman to record our second Radio Ombudsman podcast. Michael, or Mick as he is also known, was born and grew up in Liverpool and has had...
New NHS England toolkit will help track the quality of complaint handling
24 January 2018
Over three years ago, we worked with Healthwatch England and the Local Government and Social Care Ombudsman, to create a user-led vision that would help improve the way complaints are handled across the NHS and social care. We spoke to...