Blog
Prioritising patient safety | Summer 2025
29 August 2025
Welcome to the third edition of Prioritising patient safety, our quarterly blog series. Each month, we publish between 70 to 100 of our casework decisions as a way to share learning that will help organisations improve their service and prevent mistakes...
Annual report 2024 to 2025: a year of achievement and transition
17 July 2025
This has been a year of significant achievement and transition for the Parliamentary and Health Service Ombudsman. I am proud of the progress we have made during my time as Acting Ombudsman and am delighted to welcome Paula Sussex as...
Using the Complaint Standards to make complaints count: sharing success stories
9 July 2025
In the latest episode of Making Complaints Count, we heard how the Complaint Standards are making a real difference to complaint handling. Our guests shared how the Standards have helped them to learn from feedback to create lasting change. I...
Prioritising patient safety | Spring 2025
28 May 2025
Welcome to the second edition of Prioritising patient safety, our quarterly blog series. Each month, we publish between 70 to 100 of our casework decisions as a way to share learning that will help organisations improve their service and prevent mistakes...
Barriers to complaining: what we learned from our Wolverhampton roadshow
28 March 2025
Earlier this month, we held our latest roadshow event in Wolverhampton. We wanted to hear directly from NHS staff and local community members about the challenges members of the public face when using public services. Making complaints count at the...