Blog

The theme of this year’s Eating Disorders Awareness Week is ‘anyone can be affected’. The charity BEAT estimates that at least 1.25 million people in the UK are living with an eating disorder. But despite growing awareness, significant challenges remain...

Welcome to the first edition of Prioritising patient safety, my new quarterly blog series. Each month, we publish between 70 to 100 of our casework decisions as a way to share learning that will help organisations improve their service and...

In 2024, we started running workshops where voluntary, community and social enterprise organisations become Complaint Champions. This gives them the tools they need to help people who use their services navigate the complex complaints landscape. The workshops are just one...

The Complaint Standards have had a hugely positive impact on complaint handling in the NHS England and UK Central Government since they were introduced in 2021. Now we’re asking for your help to spread that success across the public sector...

As 2024 draws to a close, it’s a good time to pause and reflect on a year of significant milestones here at the Parliamentary and Health Service Ombudsman. It’s also a time to look forward to some of what lies...