The Government's response to our DWP investigation: reflections from the Ombudsman
18 December 2024
Yesterday, the Government issued an apology to the women affected by its failure to communicate State Pension age changes. This is a very significant announcement that thousands of women across the UK have waited many years to hear. For some...
Working with advocacy groups to improve access to justice
18 November 2024
Last month, the Outreach and Public Engagement Team held roundtable discussions with organisations that help people get their voices heard, also known as advocacy organisations, at our Manchester and London offices. I joined the team earlier this year. We focus...
Freedom to Speak Up: listen up!
24 October 2024
October is national Speak Up Month. It’s a chance for us all to reflect on the importance of speaking up and the value it brings to our organisation. As a Speak Up Guardian, my role is to provide a safe...
World Patient Safety Day 2024: Improving diagnosis for patient safety
17 September 2024
Today is the fifth annual World Patient Safety Day. This year’s theme is Improving Diagnosis for Patient Safety. It recognises the importance that accurate, safe, and timely diagnosis can have on patients and their families. We know that the dedication...
Annual report 2023 to 2024: strengthening relationships between people and public services
18 July 2024
This year we bid farewell to our long-standing Ombudsman and our Chief Executive Officer, Sir Rob Behrens and Amanda Amroliwala. Given the extraordinary foundations they laid together, I was honoured to be appointed to succeed Amanda as Chief Executive Officer...