Marking Holocaust Memorial Day 2022: reflections from my visit to Auschwitz-Birkenau
27 January 2022
Holocaust Memorial Day is a day to reflect on the lives of the millions of people who were stripped of their dignity and murdered during the Holocaust. To mark this day, I wanted to share my experiences of visiting Auschwitz-Birkenau...
Manchester Memorandum working seminar on the development of national Ombudsman institutions
29 November 2021
Earlier this month I was delighted to jointly host the Working Seminar on the Manchester Memorandum with the International Ombudsman Institute (IOI). The event brought together representatives from Ombudsman organisations, both in person and online, for a vibrant discussion on...
Freedom To Speak Up: Changing culture in the NHS and beyond
28 October 2021
Freedom to Speak Up Guardians support workers to raise issues without fear of negative consequences. They also help their organisations identify and address barriers to speaking up. Freedom To Speak Up Guardians began in the NHS, but have since spread...
Our corporate strategy for 2022-2025: share your views
4 October 2021
March this year saw the end of our three-year corporate strategy. Last year, many of you were generous with your time in offering feedback on our draft new strategy. Given the unprecedented circumstances of the pandemic, we decided that it...
Complaint Standards update: listening to our Early Adopters
29 September 2021
Last week, PHSO met with representatives from across the healthcare service to discuss the NHS Complaint Standards, and people’s experience of the Early Adopter programme. The programme includes both our pilot sites, as well as other NHS organisations which have...