World Patient Safety Day 2023: Safe care needs patient voices. Is the NHS ready to listen?
17 September 2023
This year’s World Patient Safety Day focuses on " Engaging patients for patient safety" . It recognises the crucial role patients, families and caregivers play in safe healthcare. At PHSO we see complaints as vital for capturing patient feedback. Listening...
How we’re using research to address barriers to complaining
22 August 2023
In our 2022 to 2025 corporate strategy , we have committed to finding out what stops people from complaining. This is so we can explore how to work with communities to remove those barriers and raise awareness of our service...
Annual report 2022-23: an efficient, enhanced and effective modern Ombudsman service
20 July 2023
This is my final Annual Report as Parliamentary and Health Service Ombudsman as my seven-year term comes to an end in March 2024. It is also Amanda Amroliwala’s last Report as Chief Executive as she steps down in July 2023...
The NHS at 75: Time to prioritise patient safety
4 July 2023
An “insidious negative culture involving a tolerance of poor standards”. These are the words of Sir Robert Francis ten years ago as he described failings at the Mid-Staffordshire NHS Foundation Trust. His landmark inquiry revealed hundreds of patients at the...
Strengthening relationships with MPs at our drop-in event
9 May 2023
In April, we held a drop-in event at Portcullis House so MPs and their staff could meet with PHSO colleagues, learn more about our role and find out more about the complaints process. As the Ombudsman, we make final decisions...