Inside the 'PHSO' - Our staff talk about their work
15 August 2016
Over the past few weeks, colleagues from different parts of the organisation have been taking part in a new initiative to widen awareness of their work. Complementing the recent launch of our new Service Charter and using our website and...
Improving quality to deliver a better service
20 July 2016
Elisabeth Davies, who joined the Board as a non-executive director in June, talks about her priorities as new chair of the Quality Committee.
Building a new website which puts users’ needs first
24 May 2016
Our website has served us well for around six years but recently, when we've tested it with complainants, they've told us that they find it confusing and cluttered. They get frustrated as they can't find the information they want and...
Making our service accessible
5 May 2016
2-8 May is Deaf Awareness Week, and the theme for this year is common purpose. The UK Council on Deafness is focusing on what is being done by organisations that work with people who are Deaf or have hearing loss...