An advocacy perspective on the Complaint Standards Framework
2 September 2020
VoiceAbility make sure that people are heard when it matters most. We’ve been supporting people to have their say in decisions about their health, care and wellbeing for almost 40 years. We’re an independent charity and one of the UK’s...
Covid-19 means public inquiry guidance is more important than ever
31 July 2020
Over the last few months thousands of families have suffered as the Covid-19 pandemic has taken its toll. You would be hard-pressed to find anyone who hasn’t been affected by the virus and its tragic consequences. While our NHS and...
Annual report 2019-20: Significant strides towards meeting our objectives
20 July 2020
Today PHSO publishes its 2019-20 Annual Report. This is the second year of delivering a three-year strategy and the Report highlights the significant strides we have made towards meeting our objectives. Raising standards The progress we have made is due...
Help shape the future of complaint handling: Share your views
15 July 2020
Today we are launching two public consultations. The first is on a new framework to promote consistent, high quality, complaint handling in the NHS. The second is on PHSO’s own Strategy for the next three years. Your views on both...
Peer review of the Office of the Catalonian Ombudsman
26 June 2020
In a recent publication the International Ombudsman Institute (IOI) published a Guide to Peer Reviews setting out best practice in conducting peer reviews of Ombudsman offices. This followed the deliberations of a seminar co-hosted by PHSO and the IOI in...