Blog

My latest guest on Radio Ombudsman is Rebecca Hilsenrath, Chief Executive of the Equality and Human Rights Commission (EHRC). Rebecca is a hugely experienced public sector leader and is regarded as one of the top 100 lawyers in the UK...

Today, the Parliamentary and Health Service Ombudsman (PHSO) has published an important review. It looks at the way PHSO handled a serious complaint from the father of a young woman who tragically died in December 2012, following very serious failures...

Our work to develop a Complaints Standards Framework in partnership with stakeholders from across the NHS has gathered pace since my last blog. Here's an update of what we've been up to. Feedback on the Framework We’ve been holding further...

As Speak Up Month draws to a close, I want to highlight the Parliamentary and Health Service Ombudsman’s commitment to, and support for, speaking up. Having a culture where staff feel safe to raise concerns and report mistakes is essential...

On 2 October 2019, we held our third annual Open Meeting at the Pendulum Hotel in Manchester. The event is a further illustration of PHSO’s transition into a more outward-facing, accessible, and transparent ombudsman service. The purpose of the meeting...