Delivering our service during the coronavirus pandemic
20 April 2020
As we navigate the way through these challenging times, I want to outline how PHSO has responded to the coronavirus crisis. Our priorities at this time are the safety and wellbeing of all our colleagues while continuing to deliver an...
Welcome to the first annual Ombudsman’s Casework Report
5 March 2020
Today we published the first annual Ombudsman’s Casework Report. It gives an insight into the wide range of issues we investigate, and the importance of making a complaint if things go wrong. It demonstrates our increasing transparency as an ombudsman...
International Holocaust Memorial Day: What it means to me
27 January 2020
Holocaust Memorial Day (HMD) 2020 marks 75 years since the liberation of Auschwitz-Birkenau. As we remember the millions of people who were stripped of their dignity and murdered during the Holocaust, I’d like to share my family’s story and reflect...
Radio Ombudsman: Human rights challenges and opportunities
13 January 2020
My latest guest on Radio Ombudsman is Rebecca Hilsenrath, Chief Executive of the Equality and Human Rights Commission (EHRC). Rebecca is a hugely experienced public sector leader and is regarded as one of the top 100 lawyers in the UK...
Learning from mistakes: An open and honest review of failings in handling a serious complaint
9 January 2020
Today, the Parliamentary and Health Service Ombudsman (PHSO) has published an important review. It looks at the way PHSO handled a serious complaint from the father of a young woman who tragically died in December 2012, following very serious failures...