Your complaints do make a difference
6 September 2016
Complainants often tell us that they complain so that others don’t have to go through what they or their loved one went through. Often this will mean complaining after someone has died. Complainants know it is too late to change...
Inside the 'PHSO' - Our staff talk about their work
15 August 2016
Over the past few weeks, colleagues from different parts of the organisation have been taking part in a new initiative to widen awareness of their work. Complementing the recent launch of our new Service Charter and using our website and...
Improving quality to deliver a better service
20 July 2016
Elisabeth Davies, who joined the Board as a non-executive director in June, talks about her priorities as new chair of the Quality Committee.
How we support investigations into NHS complaints and make our health service work better
8 June 2016
Susan Lowson, who manages our team of clinical advisers, tells us what they do and why.
Building a new website which puts users’ needs first
24 May 2016
Our website has served us well for around six years but recently, when we've tested it with complainants, they've told us that they find it confusing and cluttered. They get frustrated as they can't find the information they want and...