End of life care - getting it right
17 September 2015
In light of today's parliamentary hearing into our Dying without dignity report, clinical adviser, Charles Turton at the Parliamentary and Health Service Ombudsman discusses the importance of making sure people get the right care at the end of their lives....
Working with the NHS to make sure complaints can make a difference
6 August 2015
In my role as a Health Liaison Manager, I spend much of my time visiting NHS complaints managers to talk about our work, how the Parliamentary and Health Service Ombudsman's service is changing and to share. We've recently undertaken some...
Meeting the demand for our service, changing how we work
11 June 2015
In 2013 we took a bold decision to change our service. Previously we only investigated cases where we were pretty sure there had been an administrative fault or a failure in service which had led to an injustice. Now we...
The government could make complaining easier
25 March 2015
The delivery of public services has transformed since the first ombudsman scheme was set up in the UK in 1967. This is the year that the Beatles released Sgt. Pepper's Lonely Hearts Club Band and that the United Kingdom began...
Talking more
19 February 2015
We are changing here at the Parliamentary and Health Service Ombudsman. We are listening to people's feedback and have already made simple changes to help ensure we resolve complaints quicker and reduce unnecessary paperwork. Some people have told us that...