Blog

Andrew Medlock, PHSO’s Assistant Director of Standards, Training and Partnerships, gives an update on our work to further develop the NHS Complaint Standards. We launched the first version of the NHS Complaint Standards in March 2021. Since then, we have...

Independent scrutiny of government departments and holding them to account when things go wrong is one of the hallmarks of an open and transparent society. An Ombudsman, wherever they operate in the world, is there to do exactly that. We...

Today PHSO marks a new milestone in making complaints count, with the launch of the UK Central Government (UKCG) Complaint Standards. The Standards will transform the way UK Government departments handle complaints and how they use learning to improve public...

The World Health Organisation's third World Patient Safety Day took place on 17 September. This year’s theme was medication safety. Since the start of my career in the mid-90s, patient safety has been a focus of my work. As a...

A few days ago, I gave oral evidence to Parliament’s Joint Committee on Human Rights. They wanted to know if creating a new, separate Human Rights Ombudsperson would improve how people access their rights out of court. It was a...