Welcome to our new website
31 January 2017
If you have visited our website before, you will see that it is now very different. Over the last nine months, we have worked with people who have complaints about public services and with the organisations we investigate to develop...
Please tell us what you think about our pilot website
22 September 2016
Over the past six months, we have been listening to what complainants and other stakeholders expect from our new website and we have been testing our thinking as we go along.
Your complaints do make a difference
6 September 2016
Complainants often tell us that they complain so that others don’t have to go through what they or their loved one went through. Often this will mean complaining after someone has died. Complainants know it is too late to change...
Inside the 'PHSO' - Our staff talk about their work
15 August 2016
Over the past few weeks, colleagues from different parts of the organisation have been taking part in a new initiative to widen awareness of their work. Complementing the recent launch of our new Service Charter and using our website and...
Improving quality to deliver a better service
20 July 2016
Elisabeth Davies, who joined the Board as a non-executive director in June, talks about her priorities as new chair of the Quality Committee.