How we’re building a new Complaints Standards Framework
21 August 2019
Earlier this month, we held our second Health and Social Care Regulators' Forum working group meeting. We shared updates on progress towards creating an NHS-wide Complaints Standards Framework. Working with partners Once again we had a great turnout from across...
Annual Report 2018-19: A year of milestones in service improvements
19 July 2019
Today we publish our Annual Report 2018-2019. The report documents the major milestones we have met to make improvements to our service over the last year. We have continued to listen and learn from stakeholders and have made significant progress...
Ask Listen Do: Putting our commitment into action
18 June 2019
Ask, Listen, Do aims to improve the experiences of people with a learning disability, autism or both (and their families and carers) when giving feedback, raising a concern or making a complaint about health care, social care or education provision/providers...
Driving improvement in eating disorder services
24 May 2019
This month we’ve seen how our work helps parliament hold NHS organisations to account for the quality of care people experience. The Public Administration and Constitutional Affairs Select Committee (PACAC) has been holding an inquiry into the issues raised in...
Working together for a better complaints system
26 April 2019
Earlier in April we held our first meeting of the Health and Social Care Regulators’ Forum Working Group formed to create a system-wide Complaint Standards Framework, which will set out a unified vision of best practice in complaints handling for...