Radio Ombudsman: In conversation with European Ombudsman Emily O'Reilly
22 June 2018
We’ve had some outstanding guests on the Radio Ombudsman podcast so far and our latest, Emily O’Reilly, is no exception. Emily has had a very successful career as a journalist, author, national ombudsman for Ireland, and in 2014 she became...
A constructive and engaging Open Meeting 2018
19 June 2018
Last month, we held our second Annual Open Meeting, this time in central London. The event demonstrates our ambition to be a more outward-facing, accessible, and transparent ombudsman service. Approximately 200 delegates attended. Over a third of those were complainants...
Radio Ombudsman: Sir David Behan on the transformation of the Care Quality Commission
18 May 2018
I recently sat down with Sir David Behan, Chief Executive of the Care Quality Commission, to record our latest Radio Ombudsman podcast. In January 2018, Sir David announced he would be stepping down, but he pledged to continue in the...
Our new strategy 2018-21: Delivering an exemplary ombudsman service
16 April 2018
Today we publish our new three-year strategy. Central to this is our vision to become an exemplary Ombudsman service. In developing our new strategic plan, we have received valuable input both from our own staff and a wide range of...
Sharing insights to drive improvements in mental health care
20 March 2018
Unveiling plans to transform mental health support in January 2017, Prime Minister Theresa May said: ‘For too long mental illness has been something of a hidden injustice in our country, shrouded in a completely unacceptable stigma and dangerously disregarded as...