World Sepsis Day: Four years on from our Time to Act report, what has changed?
13 September 2017
Today (13 September) is World Sepsis Day, a day when people around the globe come together to raise awareness of sepsis. This month also marks four years since our “Time to Act” report which made recommendations for faster diagnosis and...
Gransnet survey results are deeply concerning
16 August 2017
Rob Behrens, Parliamentary and Health Service Ombudsman, talks about the importance of older people feeling able to complain about poor care or treatment in hospital. Reading the results of our survey of Gransnet members on the care and treatment of...
AA is for Accessibility
26 July 2017
Accessibility was one of our top priorities when we started work on our new website. As well as making our service available to as many as people as possible, we wanted to achieve the AA standard in the big wide...
Annual Report 2016-17: Much to be proud of
21 July 2017
This week we published the Parliamentary and Health Service Ombudsman’s Annual Report for 2016-17. This shows that as the service continues to transform itself, we have much to be proud of. Our organisation has improved its performance on last year...
Audio recordings and their role in local NHS complaints resolutions
22 June 2017
When we consider and investigate NHS complaints, we look at the response the organisation has already given. NHS complaints managers often ask me what makes a good response. Recently, we’ve been seeing cases where health organisations have sent audio recordings...