Meeting the demand for our service, changing how we work
11 June 2015
In 2013 we took a bold decision to change our service. Previously we only investigated cases where we were pretty sure there had been an administrative fault or a failure in service which had led to an injustice. Now we...
The government could make complaining easier
25 March 2015
The delivery of public services has transformed since the first ombudsman scheme was set up in the UK in 1967. This is the year that the Beatles released Sgt. Pepper's Lonely Hearts Club Band and that the United Kingdom began...
Talking more
19 February 2015
We are changing here at the Parliamentary and Health Service Ombudsman. We are listening to people's feedback and have already made simple changes to help ensure we resolve complaints quicker and reduce unnecessary paperwork. Some people have told us that...
Have your say on our service
15 January 2015
How do you explain what good service looks and feels like? It’s a question we’re asking at the Parliamentary and Health Service Ombudsman as we reach out to the public in a dialogue to develop our service charter. The service...
Making a difference
19 December 2014
I have been at the Parliamentary and Health Service Ombudsman (PHSO) for just over nine months now – it has been an eventful time. When writing this blog I have had the opportunity to reflect upon the issues and challenges...