Blog

Today we published our Annual Report and Accounts for 2017-2018, which documents the transformation we have been through this past year. In my first year as Parliamentary and Health Service Ombudsman we have brought the focus back to our core...

Today (5 July) marks the 70th anniversary of one of the world's largest publicly funded health services, our National Health Service. The NHS was created following the Second World War to ensure that good healthcare was available to all, irrespective...

We’ve had some outstanding guests on the Radio Ombudsman podcast so far and our latest, Emily O’Reilly, is no exception. Emily has had a very successful career as a journalist, author, national ombudsman for Ireland, and in 2014 she became...

Last month, we held our second Annual Open Meeting, this time in central London. The event demonstrates our ambition to be a more outward-facing, accessible, and transparent ombudsman service. Approximately 200 delegates attended. Over a third of those were complainants...

I recently sat down with Sir David Behan, Chief Executive of the Care Quality Commission, to record our latest Radio Ombudsman podcast. In January 2018, Sir David announced he would be stepping down, but he pledged to continue in the...