This month is Speak Up Month, a countrywide campaign run by the National Guardian's Office (NGO). The campaign calls on NHS organisations to increase awareness of how its staff can raise concerns at work.
This is a really important campaign that we are keen to support. I encourage you to watch and share the video message I have recorded below.
I'm also pleased to announce that I’ll be interviewing the National Guardian, Dr Henrietta Hughes, for an upcoming episode of our Radio Ombudsman podcast this autumn.
Hi I'm Rob Behrens. I'm the Health Service Ombudsman.
We're supporting Speak Up month, the National Guardian’s campaign which is running this October.
We know there's good practice in a number of NHS Trusts, encouraging the raising of concerns by people who work in the health service.
But this only works if you are prepared to speak up, and also if Health Service Managers are committed to creating an open environment to allow this to happen.
We all have a duty to create a more open culture in the health service. We've done it here at PHSO.
Take a look at our website to find out more about the importance of making a complaint and the difference it can make.
For more information about Speak Up month, visit the National Guardian's Office website.