We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
☎️ Please note changes to our helpline opening hours:
📞 Until 27 September our helpline is open Monday to Thursday from 8.30am to 5.30pm and Friday from 8.30am to 12pm.
📞 From 30 September our helpline will be open Monday to Friday 8.30am to 5.00pm.
Information for people who want to make a complaint