We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
The General Election affects the way we handle complaints about UK government departments and other public organisations. Find out more about making a complaint in the run-up to the General Election.
☎️ Please note our helpline is currently open Monday to Thursday from 8.30am to 5.00pm and Friday from 8.30am to 12pm.
Information for people who want to make a complaint