We make final decisions on complaints that have not been resolved by the NHS in England and UK government departments and other public organisations. We do this fairly and without taking sides. Our service is free.
Coronavirus (COVID-19) update
We paused our work on NHS complaints from 26 March to 1 July 2020 to help the NHS focus on tackling the coronavirus pandemic. We are now accepting new NHS complaints and progressing existing ones.
We are sorry it is taking us longer than usual to look into health complaints. It could take up to 18 weeks before we can look at your case. We are working hard to reduce this waiting time and will provide regular updates.
We continue to progress complaints about UK Government departments, but recognise that many of their resources are also stretched and will keep this under review.
On 15 June 2020 our Manchester office reopened to a small team. Most of our staff are working remotely and our helpline is open as normal.
For more information read our latest Coronavirus update.
Please continue to check our website or follow us on Twitter for further updates.
Information for people who want to make a complaint
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