Blog
Sharing insights to drive improvements in mental health care
20 March 2018
Unveiling plans to transform mental health support in January 2017, Prime Minister Theresa May said: ‘For too long mental illness has been something of a hidden injustice in our country, shrouded in a completely unacceptable stigma and dangerously disregarded as...
Radio Ombudsman: From ‘The Leaving of Liverpool’ to the challenges of being an Ombudsman
16 February 2018
Earlier this week I sat down with Michael King, Local Government and Social Care Ombudsman to record our second Radio Ombudsman podcast. Michael, or Mick as he is also known, was born and grew up in Liverpool and has had...
New NHS England toolkit will help track the quality of complaint handling
24 January 2018
Over three years ago, we worked with Healthwatch England and the Local Government and Social Care Ombudsman, to create a user-led vision that would help improve the way complaints are handled across the NHS and social care. We spoke to...
Open Meeting 2017: Building trust
22 December 2017
On Thursday 30 November in Manchester, we held our first ever Open Meeting, one of our new initiatives to engage with the people who use our service and the organisations we investigate and work with. I want to start by...
Shaping the future: Let us know what you think of our new strategy
6 November 2017
Today we are launching a consultation on our new three-year strategy. We want to consider whether the priorities we have identified reflect what you think we need to focus on. We’d be delighted to hear your views. The consultation closes...