My first impressions as new Parliamentary and Health Service Ombudsman
28 April 2017
I have been touched by the warmth of my welcome into my new role of Parliamentary and Health Service Ombudsman. Staff, stakeholders and public service providers have all been generous with their time, unfailingly helpful, and clear in their assessment...
New resources to help the organisations we investigate
6 April 2017
As Liaison Manager at the Parliamentary and Health Service Ombudsman, my job is to support the organisations that we investigate to ensure they understand how the Ombudsman’s office works and to share learning from our casework to help improve local...
Welcome to our new website
31 January 2017
If you have visited our website before, you will see that it is now very different. Over the last nine months, we have worked with people who have complaints about public services and with the organisations we investigate to develop...
Please tell us what you think about our pilot website
22 September 2016
Over the past six months, we have been listening to what complainants and other stakeholders expect from our new website and we have been testing our thinking as we go along.
Your complaints do make a difference
6 September 2016
Complainants often tell us that they complain so that others don’t have to go through what they or their loved one went through. Often this will mean complaining after someone has died. Complainants know it is too late to change...