A milestone in making complaints count: New Complaint Standards for UK Central Government
10 October 2022
Today PHSO marks a new milestone in making complaints count, with the launch of the UK Central Government (UKCG) Complaint Standards. The Standards will transform the way UK Government departments handle complaints and how they use learning to improve public...
World Patient Safety Day 2022: Medication Without Harm
22 September 2022
The World Health Organisation's third World Patient Safety Day took place on 17 September. This year’s theme was medication safety. Since the start of my career in the mid-90s, patient safety has been a focus of my work. As a...
Why we don’t need a separate Human Rights Ombudsperson
4 July 2022
A few days ago, I gave oral evidence to Parliament’s Joint Committee on Human Rights. They wanted to know if creating a new, separate Human Rights Ombudsperson would improve how people access their rights out of court. It was a...
Radio Ombudsman: Will Powell’s 32-year quest for justice for son Robbie
16 May 2022
My latest guest on Radio Ombudsman is Will Powell, the father of Robbie Powell, who sadly died of Addison’s Disease 32 years ago when he was just 10 years old. Following Robbie’s death it became apparent that Addison’s Disease had...
Our new strategy 2022 to 2025: A voice for improvement in public services
1 April 2022
Every day we hear stories of how people have faced injustice, whether in the services provided by the health sector or in those provided by Government and its agencies. These stories are about people who didn’t get the support they...