Hospital’s failing led to postman’s death following football injury
13 November 2023
A man died after doctors missed a fatal blood clot which developed after routine knee surgery, England’s Health Ombudsman has found. The man’s death has now been ruled as avoidable by the Parliamentary and Health Service Ombudsman (PHSO). The man...
Press releases
Dental complaints on the rise
30 October 2023
Complaints about NHS dental practices have risen by two-thirds with access, treatment, and fees, common causes for concern, according to England’s Health Ombudsman. The number of complaints to the Parliamentary and Health Service Ombudsman (PHSO) about dentists increased by 66%...
Press releases
More action on sepsis needed as NHS Ombudsman still seeing same failings a decade on
25 October 2023
The UK’s Health Ombudsman has warned that sepsis is still taking too many lives due to the same hospital failings we were seeing over ten years ago. Despite some progress on diagnosis and treatment of sepsis since the publication of...
Press releases
Ombudsman Rob Behrens comments on CQC State of Care report
20 October 2023
Ombudsman Rob Behrens comments on the report released today by the Care Quality Commission (CQC) which assesses health and social care in England. The report found that workforce pressures have escalated. The number of people on waiting lists for treatment...
Media statements
Ombudsman Rob Behrens outlines Sciensus complaint handling concerns
17 October 2023
The Ombudsman has written to homecare medicine provider, Sciensus, outlining his concerns about complaints PHSO has received about its complaint handling, and issues complainants have experienced with its service. In his letter, the Ombudsman asks Sciensus to urgently review how...
Media statements