Ombudsman comments on University Hospitals Birmingham review
30 June 2023
In August 2022, prompting several investigations which uncovered serious issues around the culture and leadership of University Hospitals Birmingham (UHB), the National Ombudsman, Rob Behrens triggered the Emerging Concerns Protocol. The Protocol provides a process for regulators and oversight bodies...
Media statements
NHS must make patient safety more than just a promise
29 June 2023
The National Health Service is suffering from a deficit of accountability and compassion for patients and their families when things go wrong, England’s Health Ombudsman has warned. In a new report, ‘ Broken trust: making patient safety more than just...
Press releases
Rebecca Hilsenrath announced as new Chief Executive of PHSO
14 June 2023
Rebecca Hilsenrath has been appointed to the role of Chief Executive of the Parliamentary and Health Service Ombudsman. Rebecca is currently Director of Strategy at PHSO and secured the role following a competitive external recruitment campaign. The appointment follows the...
Corporate news
Doctors failed to spot cancer ‘red flags’ for a year
3 June 2023
Doctors failed to diagnose a woman’s colon cancer for a year despite her having ‘red flag’ symptoms. In May 2019, Charlie Puplett, 45, began raising concerns with her GP surgery in Yeovil about unexplained weight loss, lack of appetite, change...
Press releases
PHSO to resign membership of European Ombudsman Institute
4 April 2023
Parliamentary and Health Service Ombudsman Rob Behrens has announced his immediate resignation from the European Ombudsman Institute (EOI) following revelations that its Secretary General, Dr Josef Siegele, aided the illegal deportation of Ukrainian children from Austria to Russia. Dmytro Lubinets...
Press releases