Press releases

Over 118,000 people denied compensation from DWP after benefits error cut payments

13 January 2022

Over 118,000 people with disabilities and health problems are facing injustice by the Department of Work and Pensions after being denied the right to compensation following a government blunder over benefit payments, the Parliamentary and Health Service Ombudsman has said...

Press releases

International Ombudsman organisations urge UK Government to review Ombudsman’s access to ‘safe space’

9 November 2021

As ombudsman organisations from across the globe gather in Manchester this week, the International Ombudsman Institute (IOI) has ‘strongly endorsed’ support for the Parliamentary and Health Service Ombudsman (PHSO) to have access to ‘safe space’. Proposed new UK Government legislation...

Press releases

Barred from justice: vulnerable people locked out of legal aid to challenge unlawful deportation orders

3 November 2021

Three vulnerable people living in the UK were locked out of accessing the justice system to challenge deportation orders because of conflicting government procedures and lengthy delays. These are the findings of a Parliamentary and Health Service Ombudsman (PHSO) investigation...

Press releases

Women’s State Pension age communications inadequate, Ombudsman finds

20 July 2021

The Parliamentary and Health Service Ombudsman (PHSO) has found failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age. The 1995 Pensions Act changed the law so that women would no longer...

Press releases

Prioritise improvements to imaging as NHS recovers from pandemic, urges Ombudsman

8 July 2021

The Parliamentary and Health Service Ombudsman (PHSO) has written to the Government urging it to prioritise improvements to NHS imaging services as part of the health sector's recovery from the COVID-19 pandemic. The letter highlights findings from the Ombudsman's report...

Press releases

‘Your life in the UK will become increasingly difficult’ - Windrush generation man wrongfully threatened with removal from UK, Ombudsman finds

8 June 2021

A man who had lived legally in the UK since 1962 had his passport confiscated and was threatened with forcible removal from the UK, the Parliamentary and Health Service Ombudsman (PHSO) has found. Mr V was a Jamaican national who...

Press releases

HS2 Ltd failed to properly communicate and engage with family, says Ombudsman

27 May 2021

HS2 Ltd (HS2) failed to properly engage and communicate with a member of the public over the sale of their family home to make way for the line and repeatedly mismanaged the case, according to a Parliamentary and Health Service...

Press releases

Ombudsman shines a light on service failures across the public sector

29 April 2021

Too many people who complain about public service failures are not getting the answers they need and are being forced to bring their unresolved complaints to the Parliamentary and Health Service Ombudsman (PHSO). Today PHSO has begun to routinely publish...

Press releases

NHS continuing healthcare failing to provide care for most vulnerable, says Ombudsman

4 November 2020

Vulnerable people with complex care needs are footing the bill for care that should be covered by the NHS, according to a new report by the Parliamentary and Health Service Ombudsman (PHSO). Incorrect and delayed decisions about NHS-funded care packages...

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Windrush applicant left ‘worthless, broken, with no hope or prospects’

20 October 2020

Ombudsman finds failings at UK Visas and Immigration (UKVI) as Windrush claimant waited over a year before getting a decision. Mr R applied to remain in the UK via the Windrush Scheme in May 2018. Mr R had his own...

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