Press releases

NHS continuing healthcare failing to provide care for most vulnerable, says Ombudsman

4 November 2020

Vulnerable people with complex care needs are footing the bill for care that should be covered by the NHS, according to a new report by the Parliamentary and Health Service Ombudsman (PHSO). Incorrect and delayed decisions about NHS-funded care packages...

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Windrush applicant left ‘worthless, broken, with no hope or prospects’

20 October 2020

Ombudsman finds failings at UK Visas and Immigration (UKVI) as Windrush claimant waited over a year before getting a decision. Mr R applied to remain in the UK via the Windrush Scheme in May 2018. Mr R had his own...

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Ombudsman paints stark picture of NHS complaint handling and launches public consultation to drive improvement

15 July 2020

Today, the Parliamentary and Health Service Ombudsman presented a report to Parliament painting a raw picture of an NHS complaints system in urgent need of reform and investment. Drawing on the experiences of members of the public and NHS staff...

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The UK’s national Ombudsman calls on Government to learn from Covid-19 mistakes

1 July 2020

The Parliamentary and Health Service Ombudsman (PHSO) is calling on the UK Government to give clarity about its plans for a robust and independent lessons-learned exercise into the handling of the Covid-19 pandemic. The Ombudsman says that while it was...

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First annual casework report shows variety of complaints we see – but too few people are reaching us, says Ombudsman

5 March 2020

Today the Parliamentary and Health Service Ombudsman publishes its first annual Ombudsman’s Casework Report. The Report shows the wide range of cases the organisation concluded in 2019. As well as serious complaints about the NHS in England, the report includes...

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1 in 5 mental health patients don’t feel safe in NHS care, Ombudsman finds

19 February 2020

A new survey published today by the Parliamentary and Health Service Ombudsman found that one in five people did not feel safe while in the care of the NHS mental health service that treated them. Over half of people with...

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Failure to operate on twisted bowel led to man’s death, Ombudsman finds

23 January 2020

A man’s death could have been avoided if the Calderdale and Huddersfield NHS Foundation Trust had operated on his twisted bowel, the Parliamentary and Health Service Ombudsman (PHSO) has found. Mr A, an otherwise healthy 71-year-old man, died when his...

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Baby’s death from heart defect was avoidable, Ombudsman finds

16 December 2019

The Parliamentary and Health Service Ombudsman has found serious failings at James Paget University Hospitals NHS Foundation Trust after a six-month-old baby died because his heart defect was not diagnosed and treated, despite multiple opportunities to do so. On 2...

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Trust failed to inform man his cancer was terminal, Ombudsman finds

29 October 2019

The Parliamentary and Health Service Ombudsman has found serious failings at Royal Cornwall Hospitals NHS Trust (the Trust) following the death of a man whose cancer was misdiagnosed, and who was not informed that his condition was terminal. The man...

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Cancer treatment delays unacceptable, says Ombudsman

25 September 2019

The Parliamentary and Health Service Ombudsman (PHSO) has found serious failings at Warrington and Halton Hospitals NHS Foundation Trust after the death of a man whose cancer surgery was unacceptably delayed. Mr Denis Harrison, 62 from Warrington, waited six months...

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