Press releases

Women’s State Pension age communications inadequate, Ombudsman finds

20 July 2021

The Parliamentary and Health Service Ombudsman (PHSO) has found failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age. The 1995 Pensions Act changed the law so that women would no longer...

Press releases

Prioritise improvements to imaging as NHS recovers from pandemic, urges Ombudsman

8 July 2021

The Parliamentary and Health Service Ombudsman (PHSO) has written to the Government urging it to prioritise improvements to NHS imaging services as part of the health sector's recovery from the COVID-19 pandemic. The letter highlights findings from the Ombudsman's report...

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‘Your life in the UK will become increasingly difficult’ - Windrush generation man wrongfully threatened with removal from UK, Ombudsman finds

8 June 2021

A man who had lived legally in the UK since 1962 had his passport confiscated and was threatened with forcible removal from the UK, the Parliamentary and Health Service Ombudsman (PHSO) has found. Mr V was a Jamaican national who...

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HS2 Ltd failed to properly communicate and engage with family, says Ombudsman

27 May 2021

HS2 Ltd (HS2) failed to properly engage and communicate with a member of the public over the sale of their family home to make way for the line and repeatedly mismanaged the case, according to a Parliamentary and Health Service...

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Ombudsman shines a light on service failures across the public sector

29 April 2021

Too many people who complain about public service failures are not getting the answers they need and are being forced to bring their unresolved complaints to the Parliamentary and Health Service Ombudsman (PHSO). Today PHSO has begun to routinely publish...

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NHS continuing healthcare failing to provide care for most vulnerable, says Ombudsman

4 November 2020

Vulnerable people with complex care needs are footing the bill for care that should be covered by the NHS, according to a new report by the Parliamentary and Health Service Ombudsman (PHSO). Incorrect and delayed decisions about NHS-funded care packages...

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Windrush applicant left ‘worthless, broken, with no hope or prospects’

20 October 2020

Ombudsman finds failings at UK Visas and Immigration (UKVI) as Windrush claimant waited over a year before getting a decision. Mr R applied to remain in the UK via the Windrush Scheme in May 2018. Mr R had his own...

Press releases

Ombudsman paints stark picture of NHS complaint handling and launches public consultation to drive improvement

15 July 2020

Today, the Parliamentary and Health Service Ombudsman presented a report to Parliament painting a raw picture of an NHS complaints system in urgent need of reform and investment. Drawing on the experiences of members of the public and NHS staff...

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The UK’s national Ombudsman calls on Government to learn from Covid-19 mistakes

1 July 2020

The Parliamentary and Health Service Ombudsman (PHSO) is calling on the UK Government to give clarity about its plans for a robust and independent lessons-learned exercise into the handling of the Covid-19 pandemic. The Ombudsman says that while it was...

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First annual casework report shows variety of complaints we see – but too few people are reaching us, says Ombudsman

5 March 2020

Today the Parliamentary and Health Service Ombudsman publishes its first annual Ombudsman’s Casework Report. The Report shows the wide range of cases the organisation concluded in 2019. As well as serious complaints about the NHS in England, the report includes...

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