Press releases

Thousands of students have been hit by a system error from the Student Loans Company (SLC) which meant their loans were not written off, the Parliamentary Ombudsman has found. The Ombudsman has called on the SLC to make improvements to...

Repeated failings in the way scans are read are leading to delays in cancer diagnosis, unnecessary operations and avoidable deaths, England’s Health Ombudsman has warned. Since publishing a report four years ago which highlighted mistakes in the way digital images...

The family of a man who died in hospital only discovered after his death that a Do Not Attempt Cardiopulmonary Resuscitation (DNACPR) order had been put in place. An investigation by the Parliamentary and Health Ombudsman (PHSO) found that Barts...

Parliamentary and Health Service Ombudsman (PHSO) Rebecca Hilsenrath KC is visiting Wolverhampton to hear from MPs, NHS staff, charities and advocacy groups about local issues and discuss how people can get justice when things go wrong in public services.    The...

A hospital’s failure to diagnose a woman’s cancer denied her precious time with her family, England’s Health Ombudsman has found. The Parliamentary and Health Service Ombudsman (PHSO) is urging hospitals to improve processes to avoid delays in diagnosis. A woman...

The Charity Commission failed to properly handle safeguarding concerns relating to historic child sexual abuse at a charity, the Parliamentary Ombudsman has found.  Damian Murray, 66, complained that the Commission and the Department for Education (DfE) failed to properly respond...

The Department of Work and Pensions (DWP) took eight years to inform a British ex-pat about a change to his pension that would leave him £3,000 a year worse off. The Parliamentary and Health Service Ombudsman (PHSO) is urging Government...

The Care Quality Commission (CQC) didn't properly investigate the circumstances of a five-year-old boy's death at a specialist centre for children with brain injuries, the Parliamentary and Health Service Ombudsman (PHSO) has found. The Ombudsman is urging all regulatory health...

A hospital’s failure to properly assess and treat an elderly woman with a pressure sore contributed to her having to move into a nursing home, an investigation by England’s Health Ombudsman has found. We're calling on NHS Trusts to learn...

A teenage girl suffering ‘intense emotional meltdowns’ had to wait two years – almost six times the target – for mental health treatment. England’s Health Ombudsman is urging Government and NHS leaders to prioritise timely treatment of people experiencing poor...