Press releases

New Standards will improve the way complaints are handled in central Government

12 October 2022

How central Government handles complaints about services will be transformed by new Complaint Standards unveiled today by the public services watchdog. The UK Central Government Complaint Standards have been developed by the Parliamentary and Health Service Ombudsman (PHSO), in collaboration...

Press releases

Older generations most likely to use the NHS but least likely to complain if unhappy

6 October 2022

Those most likely to have used the NHS during the pandemic are least likely to have complained if they were unhappy with the service, according to a new survey. The survey by the Parliamentary and Health Service Ombudsman (PHSO) found...

Press releases

Man died after doctors missed opportunities to identify abnormalities on his X-ray

20 July 2022

A 65-year-old man died after doctors failed to notice serious abnormalities on his X-ray, an investigation by the Parliamentary and Health Service Ombudsman has revealed. The investigation comes a year after a landmark report by the Ombudsman highlighted failings in...

Press releases

Woman assaulted overseas told: ‘carry on with your holiday and enjoy it’ by Foreign Office

29 April 2022

A woman who reported a sexual assault overseas was “treated with contempt” and failed by the Foreign, Commonwealth and Development Office (FCDO), the public services watchdog has found. Ms B contacted FCDO to report that she had been raped while...

Press releases

Health and social care watchdogs release joint guidance to tackle common mistakes seen in the aftercare of mental health in-patients

8 April 2022

The Parliamentary and Health Service Ombudsman (PHSO) and the Local Government and Social Care Ombudsman (LGSCO) have released new guidance to tackle common and repeated mistakes seen in the aftercare of patients receiving support under the Mental Health Act. PHSO...

Press releases

Environment Agency’s failure to correct permit error caused prolonged suffering to small family business, Whitehall watchdog finds

30 March 2022

The Environment Agency (the Agency) caused prolonged suffering and years of uncertainty to a South-West family business when it refused to fix mistakes made during an application to harness a renewable energy source.   Brothers Steve and Ewan Earl run a...

Press releases

New central Government Complaint Standards will improve outcomes for all

21 March 2022

Public services would be significantly improved if complaints made about central Government departments were easier to make and quickly resolved, the public sector watchdog has said, as new Complaint Standards are unveiled by the Parliamentary and Health Service Ombudsman. Published...

Press releases

Failure to act on sepsis led to man’s death, Ombudsman finds

3 March 2022

A man died after an NHS trust failed to diagnose and treat sepsis quickly enough, a Parliamentary and Health Service Ombudsman investigation has found. Stephen Durkin, a factory worker from Hereford, died after suffering organ failure from sepsis. The life-threatening...

Press releases

Over 118,000 people denied compensation from DWP after benefits error cut payments

13 January 2022

Over 118,000 people with disabilities and health problems are facing injustice by the Department of Work and Pensions after being denied the right to compensation following a government blunder over benefit payments, the Parliamentary and Health Service Ombudsman has said...

Press releases

International Ombudsman organisations urge UK Government to review Ombudsman’s access to ‘safe space’

9 November 2021

As ombudsman organisations from across the globe gather in Manchester this week, the International Ombudsman Institute (IOI) has ‘strongly endorsed’ support for the Parliamentary and Health Service Ombudsman (PHSO) to have access to ‘safe space’. Proposed new UK Government legislation...

Press releases

Subscribe to Press releases

Is the information on this page useful?

Yes

Report a problem with this page

Thank you for your feedback.

[HIDDEN] Please provide some further comments on how you found this page helpful.

Help us improve www.ombudsman.org.uk.

How do you think we could make this page better?

(Do not include any personal or financial information.)

Comments

Help us improve www.ombudsman.org.uk.

Please tell us more about the problems you had with this page.

(Do not include any personal or financial information.)

What were you doing?

What went wrong?

Submit button(s)