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Repeated failings putting women and babies at risk
28 March 2023
Too many women and babies are being put at risk as expectant and new parents are repeatedly ‘failed’ by maternity services, according to England’s Health Ombudsman. In a new report, the Ombudsman warns that despite a number of major reviews...
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Ombudsman lends an ear to Stockton
17 March 2023
Parliamentary and Health Service Ombudsman (PHSO) Rob Behrens is in Stockton-on-Tees from Monday 20 to Tuesday 21 March for the first of a series of regional roadshows around the country to directly hear about issues facing members of the local...
Press releases
Urgent action needed to prevent eating disorder deaths
27 February 2023
The UK’s Health Ombudsman has warned that people with eating disorders are being repeatedly failed by the system and radical changes need to be made to prevent further tragedies. Little progress has been made in the six years since the...
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Man misses out on life-saving treatment after delayed cancer diagnosis
16 February 2023
A 60-year-old man was denied potentially life-saving treatment after a hospital failed to diagnose his liver cancer for five months. Richard Excell, from Devon, was diagnosed with terminal liver cancer at Royal Devon and Exeter Hospital in December 2020. He...
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Man gets back more than £8.5k of wrongly paid child support
26 January 2023
A man who unnecessarily paid over £8,500 in child support has received the money back after the national Ombudsman found failings by Child Maintenance Service (CMS). Mr E was contacted by CMS in 2014 following the breakdown of a relationship...
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Grandfather wrongly denied motorcycle licence for three years
2 January 2023
A grandfather and keen biker was wrongly denied a licence to ride his motorcycles for over three years, according to the national Ombudsman. Paul Olsen, a graphic designer who airbrushed the pearl surface of the original Star Trek Motion Picture...
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DVLA's poor communication causes confusion for campervan owners
12 October 2022
Communication failures by the DVLA about what a campervan is leave people confused. This is a failure of DVLA’s role, according to the national Ombudsman. The Parliamentary and Health Services Ombudsman (PHSO) investigated two cases brought by people who converted...
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