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Eye-removal operation was avoidable, Ombudsman finds
27 March 2019
A man lost his eye due to NHS failures in treating an eye infection, causing him significant distress and leaving him unable to work or drive, an investigation by the Parliamentary and Health Service Ombudsman has found. Failure to diagnose...
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Ombudsman to change way it uses clinical advice in NHS-casework
21 March 2019
The Parliamentary and Health Service Ombudsman has today published its response to a Review of the way it uses clinical advice in NHS-related casework. The Review Steering Group, chaired by Sir Alex Allan KCB, PHSO non-executive board member, with independent...
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Death of woman after routine operation was avoidable, Ombudsman finds
26 February 2019
A grandmother’s death following a low-risk, routine hip replacement operation was avoidable, an investigation by the Parliamentary and Health Service Ombudsman has found. A catalogue of errors at East Lancashire Hospitals NHS Trust, including failing to properly monitor and treat...
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Independent study calls for Ombudsman to have greater powers
12 November 2018
The Parliamentary and Health Service Ombudsman could provide justice for more people if it had the power to launch investigations without the need for a formal complaint, according to an independent review published today. The review led by the Ombudsman...
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Death of young woman from sepsis was avoidable, Ombudsman finds
13 September 2018
A 26-year-old woman’s death from sepsis was avoidable, an investigation by the Parliamentary and Health Service Ombudsman has found. Staff at Doncaster and Bassetlaw Hospitals NHS Foundation Trust did not diagnose and treat the life-threatening condition quickly enough, and she...
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Grandmother’s painful death from cancer was avoidable, Ombudsman finds
22 May 2018
A 73-year-old grandmother’s death from bladder cancer was avoidable, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found. She died following a hospital’s nine-month delay to diagnose her. An inadequate local investigation failed to recognise this, and...
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NHS failing patients with mental health problems
20 March 2018
Vulnerable patients with mental health conditions are being badly let down by the NHS, causing them and their families needless suffering and distress, according to a Parliamentary and Health Service Ombudsman report published today. The Ombudsman has also found that...
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