Press releases

Vulnerable patients and their families suffering harrowing ordeals due to poor hospital discharge

11 May 2016

Patients are being sent home alone, afraid and unable to cope and in some cases without their relatives or carers being told, resulting in devastating consequences, according to a report by the Parliamentary and Health Service Ombudsman published today. The...

Press releases

New report puts GP complaint handling in the spotlight and shows practices how to do it better

18 March 2016

A new report published today shows that whilst more than half of GP practices are handling complaints well others are falling short, leading to lost opportunities to improve patient care. The findings in the report are based on a review...

Press releases

People not given answers when they complain to NHS, latest ombudsman report reveals

1 March 2016

Some people who complain to the NHS are not getting the answers they desperately need meaning they are forced to bring their complaints to the Ombudsman service to get answers. The Parliamentary and Health Service Ombudsman's latest snapshot of cases...

Press releases

Frail older people too afraid to complain about poor care

30 December 2015

Many older people are afraid to raise the alarm when something goes wrong in their care and worry about what will happen to them if they do, according to a new report published today. The report, called Breaking down the...

Press releases

Devastated families left without answers as avoidable death and harm incidents aren’t being investigated properly by hospitals across England

8 December 2015

Nearly three quarters of hospital investigations into complaints about avoidable harm and death claimed there were no failings in the care given, despite the Parliamentary and Health Service Ombudsman's investigations of the same incidents uncovering serious failings. The wide-ranging review...

Press releases

Community faces separation after their only chance to remain together was squandered by HS2 Ltd

27 November 2015

A small, tight-knit community was denied the chance to stay together due to a catalogue of errors by HS2 Ltd, an investigation by the Parliamentary and Health Service Ombudsman has found. A group of six families, from Staffordshire, whose homes...

Press releases

Ombudsman seeks help from the public as it draws up a new service charter

25 November 2015

The Parliamentary and Health Service Ombudsman is asking people to help shape its new service promises in a public consultation, which opened today. It has been developed following extensive conversations with people about their experiences and expectations of the service...

Press releases

New report shines a light on major failures at the Home Office in dealing with immigration and border-related issues

10 November 2015

Poor handling of immigration-related complaints is a key reason why the Parliamentary and Health Service Ombudsman upholds almost seven in ten complaints about the Home Office, according to a new report published today. The top reason for the complaints were...

Press releases

Ombudsman reveals wide range of public service failures across NHS in England and UK government departments

22 October 2015

Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed...

Press releases

New report sheds light on top hospital complaints investigated by the Parliamentary and Health Service Ombudsman

22 September 2015

A report published today has revealed that, similar to last year, the top three reasons for hospital complaints investigated by the Parliamentary and Health Service Ombudsman in the last financial year (2014-15) were poor communication, errors in diagnosis and poor...

Press releases

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