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Teenage girl waited two years for mental health treatment
9 October 2024
A teenage girl suffering ‘intense emotional meltdowns’ had to wait two years – almost six times the target – for mental health treatment. England’s Health Ombudsman is urging Government and NHS leaders to prioritise timely treatment of people experiencing poor...
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Home Office is wrongly denying compensation to Windrush victims
5 September 2024
Almost half a million pounds in compensation has been secured following investigations by the Parliamentary and Health Service Ombudsman (PHSO) for people wrongly denied payment by the Windrush Compensation Scheme. The Ombudsman found that the Scheme, set up by the...
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Ombudsman warns of surge in maternity investigations
19 August 2024
England’s Health Ombudsman has warned that women and babies are being put at risk after a worrying rise in the number of investigations about maternity care. The Parliamentary and Health Service Ombudsman (PHSO) is urging the Government and NHS leaders...
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Woman needed HIV test after intimate exam with used genital swab
24 July 2024
A woman had to be tested for HIV after a doctor performed an intimate exam with a swab that had already been used on another person’s genitals. England’s Health Ombudsman, who investigated the incident, is urging GPs to be vigilant...
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Councils and NHS need to work more closely to improve local care
18 July 2024
Integrated Care Systems are not doing enough to put the vulnerable people they support at the heart of what they do, according to a new report issued jointly by the Local Government and Social Care Ombudsman and the Parliamentary and...
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Ombudsman raises concerns after rise in complaints about AJM Healthcare
21 May 2024
Ombudsman Rebecca Hilsenrath has written to NHS wheelchair services provider AJM Healthcare to share her concerns following a sharp increase in complaints about the company. Since 2023, PHSO has seen a rise in complaints about AJM Healthcare, related to: people...
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