Press releases

Death of woman, 19, from anorexia was avoidable, Ombudsman rules

8 December 2017

A young woman’s death from anorexia nervosa would have been prevented had the NHS provided appropriate care and treatment, according to a Parliamentary and Health Service Ombudsman (PHSO) report published today. Averil Hart died on 15 December 2012, aged only...

Press releases

New data on complaints about government departments published

4 December 2017

New data on complaints about government departments and their agencies in 2016-17 was published by the Parliamentary and Health Service Ombudsman (PHSO) today. The report shows the Ombudsman handled almost 7,000 complaints about central government last year and completed a...

Press releases

Older patients’ families struggle to complain about poor hospital care

17 August 2017

Older vulnerable people are often reliant on relatives to raise concerns when things go wrong in hospital, yet over half (51%) of family members with a concern say it is difficult to complain about the hospital care or treatment of...

Press releases

Ombudsmen issue report showing benefits of integrating health and social care complaints investigations

22 December 2016

Adopting an integrated approach to investigating complaints about health and social care has led to significant benefits, according to a new report by the Local Government Ombudsman (LGO) and Parliamentary and Health Service Ombudsman (PHSO). Published today, the report explains...

Press releases

Ombudsman upholds three in four complaints about the Home Office, report reveals

21 December 2016

Incorrect decisions, delays and wrong advice are the top reasons for the Parliamentary and Health Service Ombudsman upholding the highest proportion of complaints about the Home Office than any other government department, a report published today reveals. The report outlines...

Press releases

Complaints about avoidable deaths and delayed cancer diagnosis not being dealt with properly by the NHS, Ombudsman report reveals

31 October 2016

People who complain to the NHS are often denied the answers they so desperately need, leaving them no choice but to bring their complaints to the Ombudsman’s service.

Press releases

New report shines a light on major failings by the DVLA in assessing people’s fitness to drive

19 October 2016

Vulnerable drivers have been left in limbo for years as a result of major failings by the Driver and Vehicle Licensing Agency (DVLA) in assessing people’s fitness to drive.

Press releases

Ombudsman publishes Service Charter with clear service commitments

26 July 2016

The Parliamentary and Health Service Ombudsman has today published a set of quality standards, which are commitments to people who use the service about what they can expect from it. The quality standards, available in the form of a Service...

Press releases

Ombudsman calls for culture change in how NHS investigates avoidable deaths

19 July 2016

A report published today calls for a no-blame culture in which leaders and staff in every NHS organisation feel confident to openly investigate complaints, in order to learn from them and improve patient safety. The report, Learning from Mistakes, published...

Press releases

Ombudsman report highlights the devastating impact of service failures and poor complaints handling across the public sector

24 May 2016

A new report reveals that too many people who complain to the NHS are not getting the answers they deserve when things go wrong. This latest snapshot of investigations by the Parliamentary and Health Service Ombudsman shows the devastating consequences...

Press releases

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