Press releases

Pay out for woman whose car was incorrectly destroyed by DVLA

14 February 2015

A teacher whose car was wrongly clamped and destroyed by the DVLA has been successful in her battle to get the cost of the vehicle back, following an investigation by the Parliamentary and Health Service Ombudsman. The DVLA wrongly clamped...

Press releases

Ombudsman finds variation in quality of NHS investigations into complaints of avoidable death and avoidable harm

7 February 2015

More than a third of NHS investigations regarding allegations of avoidable harm or avoidable death were inadequate and failed to identify when something had gone wrong, according to a review carried out by the Parliamentary and Health Service Ombudsman. The...

Press releases

Man with mental health issues dies after failings by two NHS trusts

5 February 2015

A vulnerable patient with suicidal thoughts was found dead in a river after being let down by two trusts in East Anglia, an investigation by the Parliamentary and Health Service Ombudsman found. The man went to Norfolk and Norwich University...

Press releases

Poor communication is at heart of many dental complaints, finds ombudsman

31 January 2015

The Parliamentary and Health Service Ombudsman is today urging dentists to be clearer with patients about charging to help avoid confusion about costs. Over the past two years it identified 27 cases where confusion about dental charging was an issue...

Press releases

Ombudsman calls for feedback to develop service charter

13 January 2015

The Parliamentary and Health Service Ombudsman Service is today calling on past, present and future service users and the organisations it investigates to provide feedback on its service to help develop its service charter. This is the start of a...

Corporate news Press releases

Ombudsman Service upholds more than 950 complaints since April 2014

5 December 2014

New data reveals that since April 2014 the PHSO has upheld hundreds more complaints than in previous years.

Press releases

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