Media statements

PHSO response to PACAC inquiry report

19 May 2022

The Public Administration and Constitutional Affairs Committee has today published its report following our 2020-21 scrutiny session. Like many organisations, we have not been immune to the impact of the pandemic. The Committee has acknowledged that the strain placed on...

Media statements

Ombudsman responds to findings of Ockenden report

31 March 2022

Commenting on the findings of the report by Donna Ockenden into serious failings in maternity care at Shrewsbury and Telford NHS Trust, Ombudsman Rob Behrens, said: These women and their families were let down by shocking levels of maternity care...

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Ombudsman calls for swift action from Home Office to speed up visa processing for Ukrainian refugees

9 March 2022

The Parliamentary and Health Service Ombudsman has expressed concern over reports of “chaos and confusion” facing refugees trying to apply for a British visa to escape the devastating impact of Russia’s invasion of Ukraine. UK MPs have told the media...

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Ombudsman responds to findings of Health and Social Care Committee report: Clearing the backlog caused by the pandemic

6 January 2022

Parliamentary and Health Service Ombudsman, Rob Behrens, responds to the Health and Social Care Committee’s report, 'Clearing the backlog caused by the pandemic': The vulnerabilities in the NHS have been exposed during the pandemic, but these challenges pre-date COVID-19. While...

Media statements

Ombudsman responds to appointment of new National Freedom to Speak Up Guardian

12 November 2021

Commenting on the appointment of Dr Jayne Chidgey-Clark as the new National Guardian for Freedom to Speak Up in the NHS in England, Ombudsman Rob Behrens said: I congratulate Jayne on her appointment to the vital role of National Guardian...

Media statements

Ombudsman responds to Care Quality Commission’s State of Care 2020/21 report

22 October 2021

Parliamentary and Health Service Ombudsman, Rob Behrens, responds to the Care Quality Commission’s State of Care 2020/21 report: This report provides a valuable analysis of the impact COVID-19 has had on health and social care services, while rightly recognising the...

Media statements

Ombudsman comments on investigation into the death of Ben Condon

5 October 2021

Commenting on the findings of an investigation into the death of eight-week-old Ben Condon at University Hospitals Bristol and Weston NHS Foundations Trust, Ombudsman Rob Behrens, said: Our investigation found a catalogue of failings in the Trust’s treatment of Ben...

Media statements

Ombudsman comments on HSIB's patient safety learning report

14 January 2021

Commenting on the Healthcare Safety Investigation Branch (HSIB) report Support for NHS staff following patient safety incidents, Rob Behrens, Parliamentary and Health Service Ombudsman, said: This report highlights the importance of developing an open culture in the NHS where staff...

Media statements

Ombudsman comments on PACAC report on the NHS care and treatment of people with eating disorders

18 June 2019

The Public Administration and Constitutional Affairs Committee (PACAC) has published a report on NHS care and treatment of people with eating disorders, which followed up on the recommendations in our Ignoring the Alarms report published in December 2017. Commenting on...

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Response to the London Victim’s Commissioner’s review of the Victim’s Code

20 March 2019

Rob Behrens, Parliamentary and Health Service Ombudsman responds to the publication of the London Victim’s Commissioner’s review of the Victim’s Code: ‘Our casework shows that victims of crime are not always given the support they need or made aware of...

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