Media statements

Ombudsman comments on investigation into the death of Ben Condon

5 October 2021

Commenting on the findings of an investigation into the death of eight-week-old Ben Condon at University Hospitals Bristol and Weston NHS Foundations Trust, Ombudsman Rob Behrens, said: Our investigation found a catalogue of failings in the Trust’s treatment of Ben...

Media statements

Ombudsman comments on HSIB's patient safety learning report

14 January 2021

Commenting on the Healthcare Safety Investigation Branch (HSIB) report Support for NHS staff following patient safety incidents, Rob Behrens, Parliamentary and Health Service Ombudsman, said: This report highlights the importance of developing an open culture in the NHS where staff...

Media statements

Ombudsman comments on PACAC report on the NHS care and treatment of people with eating disorders

18 June 2019

The Public Administration and Constitutional Affairs Committee (PACAC) has published a report on NHS care and treatment of people with eating disorders, which followed up on the recommendations in our Ignoring the Alarms report published in December 2017. Commenting on...

Media statements

Response to the London Victim’s Commissioner’s review of the Victim’s Code

20 March 2019

Rob Behrens, Parliamentary and Health Service Ombudsman responds to the publication of the London Victim’s Commissioner’s review of the Victim’s Code: ‘Our casework shows that victims of crime are not always given the support they need or made aware of...

Media statements

Response to the Care Quality Commission's Learning from deaths report

19 March 2019

Rob Behrens, Parliamentary and Health Service Ombudsman responds to today's publication of the Care Quality Commission's Learning from deaths report: 'Time and time again we find NHS investigations into avoidable deaths inadequate, causing further suffering to families who have lost...

Media statements

Complaints to the Ombudsman about the communication of changes in the state pension age for women

19 December 2018

On 8 October, we issued a proposal to investigate a sample of complaints about the communication of changes in the state pension age for women and associated issues. We have since been notified that the High Court will be considering...

Media statements

Response to the Care Quality Commission’s State of Care 2018 report

11 October 2018

Rob Behrens, Parliamentary and Health Service Ombudsman responds to today's publication of the Care Quality Commission’s State of Care report: 'Those who work in health and social care do a tremendous job despite difficult challenges. However, the concerns raised today...

Media statements

Response to NHS Digital’s publication of statistics on NHS written complaints 2017-18

6 September 2018

We have issued the following statement to national, trade and regional press following NHS Digital’s annual publication of statistics on NHS written complaints today. Overall complaints rose slightly compared to last year (208,626, up 0.1 per cent on last year)...

Media statements

Ombudsman comments on Age UK report on failing safety net for older people

5 September 2018

Commenting on Age UK's new report on how the safety net for older people living at home is failing, ahead of their For Later Life conference, Parliamentary and Health Service Ombudsman Rob Behrens said: ' We know from our casework...

Media statements

Ombudsman's comment on HSIB mental health investigation report

10 July 2018

Today, Tuesday 10 July 2018, HSIB has published a mental health investigation report about a vulnerable young man who committed suicide while transitioning from child and adolescent to adult mental health services. The report says that poor co-ordination between services...

Media statements

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