Media statements

Complaints to the Ombudsman about the communication of changes in the state pension age for women

19 December 2018

On 8 October, we issued a proposal to investigate a sample of complaints about the communication of changes in the state pension age for women and associated issues. We have since been notified that the High Court will be considering...

Media statements

Response to the Care Quality Commission’s State of Care 2018 report

11 October 2018

Rob Behrens, Parliamentary and Health Service Ombudsman responds to today's publication of the Care Quality Commission’s State of Care report: 'Those who work in health and social care do a tremendous job despite difficult challenges. However, the concerns raised today...

Media statements

Response to NHS Digital’s publication of statistics on NHS written complaints 2017-18

6 September 2018

We have issued the following statement to national, trade and regional press following NHS Digital’s annual publication of statistics on NHS written complaints today. Overall complaints rose slightly compared to last year (208,626, up 0.1 per cent on last year)....

Media statements

Ombudsman comments on Age UK report on failing safety net for older people

5 September 2018

Commenting on Age UK's new report on how the safety net for older people living at home is failing, ahead of their For Later Life conference, Parliamentary and Health Service Ombudsman Rob Behrens said: ' We know from our casework...

Media statements

Ombudsman's comment on HSIB mental health investigation report

10 July 2018

Today, Tuesday 10 July 2018, HSIB has published a mental health investigation report about a vulnerable young man who committed suicide while transitioning from child and adolescent to adult mental health services. The report says that poor co-ordination between services,...

Media statements

Ombudsman responds to NHS Improvement patient safety announcement

26 April 2018

In response to NHS Improvement’s announcement on trusts identifying deteriorating patients sooner, Parliamentary and Health Service Ombudsman Rob Behrens said: We welcome NHS Improvement’s announcement today. Too many people are still dying of infections, particularly sepsis, due to a failure...

Media statements

Ombudsman comments on proposed Health Service Safety Investigations Bill

23 January 2018

Parliamentary and Health Service Ombudsman, Rob Behrens CBE, yesterday delivered a speech on the vital role the Ombudsman plays in establishing, restoring or maintaining public trust in public services. He cites independence, impartiality and transparency as crucial to this challenge....

Media statements

Ombudsman comments on increase in written complaints about NHS

14 September 2017

Commenting on the data published by NHS Digital, which reveals that the number of written complaints about the NHS has increased by 4.9 per cent, Parliamentary and Health Service Ombudsman Robert Behrens said: The NHS provides high-quality care to millions...

Media statements

Ombudsman comments on NICE's sepsis quality standard

13 September 2017

Parliamentary and Health Service Ombudsman Rob Behrens said: We have seen far too many people losing their loved ones to sepsis due to delays and missed warning signs. This guidance, which we called for in our 2013 report, is a...

Media statements

Ombudsman comments on Care Quality Commission's Driving improvement report

14 June 2017

Commenting on the Care Quality Commission's report Driving improvement: case studies from eight NHS trusts , Parliamentary and Health Service Ombudsman, Rob Behrens, said: It is good to see how these NHS trusts have empowered staff to learn from mistakes...

Media statements

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