Media statements

Ombudsman responds to findings of Health and Social Care Committee report: Clearing the backlog caused by the pandemic

6 January 2022

Parliamentary and Health Service Ombudsman, Rob Behrens, responds to the Health and Social Care Committee’s report, 'Clearing the backlog caused by the pandemic': The vulnerabilities in the NHS have been exposed during the pandemic, but these challenges pre-date COVID-19. While...

Media statements

Ombudsman responds to appointment of new National Freedom to Speak Up Guardian

12 November 2021

Commenting on the appointment of Dr Jayne Chidgey-Clark as the new National Guardian for Freedom to Speak Up in the NHS in England, Ombudsman Rob Behrens said: I congratulate Jayne on her appointment to the vital role of National Guardian...

Media statements

Ombudsman responds to Care Quality Commission’s State of Care 2020/21 report

22 October 2021

Parliamentary and Health Service Ombudsman, Rob Behrens, responds to the Care Quality Commission’s State of Care 2020/21 report: This report provides a valuable analysis of the impact COVID-19 has had on health and social care services, while rightly recognising the...

Media statements

Ombudsman comments on investigation into the death of Ben Condon

5 October 2021

Commenting on the findings of an investigation into the death of eight-week-old Ben Condon at University Hospitals Bristol and Weston NHS Foundations Trust, Ombudsman Rob Behrens, said: Our investigation found a catalogue of failings in the Trust’s treatment of Ben...

Media statements

Ombudsman comments on HSIB's patient safety learning report

14 January 2021

Commenting on the Healthcare Safety Investigation Branch (HSIB) report Support for NHS staff following patient safety incidents, Rob Behrens, Parliamentary and Health Service Ombudsman, said: This report highlights the importance of developing an open culture in the NHS where staff...

Media statements

Ombudsman comments on PACAC report on the NHS care and treatment of people with eating disorders

18 June 2019

The Public Administration and Constitutional Affairs Committee (PACAC) has published a report on NHS care and treatment of people with eating disorders, which followed up on the recommendations in our Ignoring the Alarms report published in December 2017. Commenting on...

Media statements

Response to the London Victim’s Commissioner’s review of the Victim’s Code

20 March 2019

Rob Behrens, Parliamentary and Health Service Ombudsman responds to the publication of the London Victim’s Commissioner’s review of the Victim’s Code: ‘Our casework shows that victims of crime are not always given the support they need or made aware of...

Media statements

Response to the Care Quality Commission's Learning from deaths report

19 March 2019

Rob Behrens, Parliamentary and Health Service Ombudsman responds to today's publication of the Care Quality Commission's Learning from deaths report: 'Time and time again we find NHS investigations into avoidable deaths inadequate, causing further suffering to families who have lost...

Media statements

Complaints to the Ombudsman about the communication of changes in the state pension age for women

19 December 2018

On 8 October, we issued a proposal to investigate a sample of complaints about the communication of changes in the state pension age for women and associated issues. We have since been notified that the High Court will be considering...

Media statements

Response to the Care Quality Commission’s State of Care 2018 report

11 October 2018

Rob Behrens, Parliamentary and Health Service Ombudsman responds to today's publication of the Care Quality Commission’s State of Care report: 'Those who work in health and social care do a tremendous job despite difficult challenges. However, the concerns raised today...

Media statements

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