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Statement on the Government’s response to our DWP investigation
17 December 2024
The Secretary of State for Work and Pensions has responded to recommendations made following our investigation into DWP's communication of changes to women's State Pension age. Parliamentary and Health Service Ombudsman, Rebecca Hilsenrath, said: ‘The Government’s apology to the women...
Media statements
England's Health Ombudsman comments on the CQC's State of Care report
24 October 2024
The CQC has published its annual assessment of the state of health and social care in England. The State of the Care report highlights inequalities in care, issues in accessing good, timely care, and serious concerns about mental health services...
Media statements
Ombudsman comments on the Dash Review of patient safety organisations
15 October 2024
The Government has commissioned an independent review of patient safety organisations. This was one of the recommendations PHSO made in its 2023 Broken Trust report. The Dash Review, carried out by Penny Dash, will assess whether six organisations deliver effective...
Media statements
Ombudsman comments on the Darzi review of NHS performance
11 September 2024
On Wednesday 11 September, Lord Ara Darzi published his report, ' I ndependent Investigation of the National Health Service in England '. Lord Darzi's review of the NHS was commissioned by the Health Secretary Wes Streeting shortly after the General...
Media statements
Ombudsman comments on CQC report on University Hospitals Birmingham
8 March 2024
Ombudsman Rob Behrens comments on the Care Quality Commission’s (CQC) investigation of University Hospitals Birmingham NHS Foundation Trust (UHB). The CQC has told the Trust that it needs to make improvements, especially around its culture, following inspections carried out in...
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PHSO responds to PACAC's 2022-23 report
4 March 2024
The Public Administration and Constitutional Affairs Committee has today published its report following our 2022-23 scrutiny session. We are pleased that the Committee recognised the increase in complaints that have been resolved by mediation and called for Government to support...
Media statements
Ombudsman Rob Behrens comments on DHSC review into duty of candour
6 December 2023
The Department of Health and Social Care (DHSC) has announced today that it will be undertaking a review of the duty of candour. The duty of candour is a requirement for healthcare providers to be open and transparent with the...
Media statements
Ombudsman Rob Behrens comments on CQC State of Care report
20 October 2023
Ombudsman Rob Behrens comments on the report released today by the Care Quality Commission (CQC) which assesses health and social care in England. The report found that workforce pressures have escalated. The number of people on waiting lists for treatment...
Media statements
Ombudsman Rob Behrens outlines Sciensus complaint handling concerns
17 October 2023
The Ombudsman has written to homecare medicine provider, Sciensus, outlining his concerns about complaints PHSO has received about its complaint handling, and issues complainants have experienced with its service. In his letter, the Ombudsman asks Sciensus to urgently review how...
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