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Response to the Care Quality Commission’s State of Care 2018 report
11 October 2018
Rob Behrens, Parliamentary and Health Service Ombudsman responds to today's publication of the Care Quality Commission’s State of Care report: 'Those who work in health and social care do a tremendous job despite difficult challenges. However, the concerns raised today...
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Ombudsman's comment on HSIB mental health investigation report
10 July 2018
Today, Tuesday 10 July 2018, HSIB has published a mental health investigation report about a vulnerable young man who committed suicide while transitioning from child and adolescent to adult mental health services. The report says that poor co-ordination between services...
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Ombudsman responds to NHS Improvement patient safety announcement
26 April 2018
In response to NHS Improvement’s announcement on trusts identifying deteriorating patients sooner , Parliamentary and Health Service Ombudsman Rob Behrens said: We welcome NHS Improvement’s announcement today. Too many people are still dying of infections, particularly sepsis, due to a...
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Ombudsman comments on proposed Health Service Safety Investigations Bill
23 January 2018
Parliamentary and Health Service Ombudsman, Rob Behrens CBE, yesterday delivered a speech on the vital role the Ombudsman plays in establishing, restoring or maintaining public trust in public services. He cites independence, impartiality and transparency as crucial to this challenge...
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Ombudsman comments on increase in written complaints about NHS
14 September 2017
Commenting on the data published by NHS Digital, which reveals that the number of written complaints about the NHS has increased by 4.9 per cent, Parliamentary and Health Service Ombudsman Robert Behrens said: The NHS provides high-quality care to millions...
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Ombudsman comments on NICE's sepsis quality standard
13 September 2017
Parliamentary and Health Service Ombudsman Rob Behrens said: We have seen far too many people losing their loved ones to sepsis due to delays and missed warning signs. This guidance, which we called for in our 2013 report, is a...
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Ombudsman welcomes new midwifery law coming into force
31 March 2017
Following the midwifery legislation changes to modernise midwifery regulation coming into force today, Parliamentary and Health Service Ombudsman Julie Mellor said: Our recommendations have become a reality, which will help ensure that lessons are learnt when mistakes are made, improving...
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