Ombudsman comments on Care Quality Commission's Driving improvement report

Commenting on the Care Quality Commission's report Driving improvement: case studies from eight NHS trusts, Parliamentary and Health Service Ombudsman, Rob Behrens, said:

It is good to see how these NHS trusts have empowered staff to learn from mistakes to improve services. It shows that encouraging patients to speak up when things go wrong and taking complaints seriously can lead to improvements in care and prevent similar problems in the future.’