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Ombudsman's response to the Norfolk and Suffolk NHS Foundation Trust
4 October 2023
The Ombudsman has written to the Norfolk and Suffolk NHS Foundation Trust, following the Trusts appearance before the Norfolk Health Overview and Scrutiny Committee. The Committee met to consider the findings of a report into the way the Trust recorded...
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Ombudsman comments on Lucy Letby inquiry being given statutory status
30 August 2023
The Lucy Letby inquiry has been given statutory status, meaning that it now has use of all the legal powers available, including the power to compel witnesses to give evidence. Earlier this month, Ombudsman Rob Behrens wrote to the Health...
Media statements
Ombudsman Rob Behrens comments on Lucy Letby verdict
18 August 2023
Commenting on the verdict in the trial of Lucy Letby, Parliamentary and Health Service Ombudsman Rob Behrens said: “We know that, in general, people work in the health service because they want to help and that when things go wrong...
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Rebecca Hilsenrath comments on Royal College of Midwives report
16 August 2023
In response to today's report from the Royal College of Midwives that shows expectant and new mothers are not receiving adequate mental health care during and post-pregnancy, Chief Executive of PHSO, Rebecca Hilsenrath, said: “Preparing for the birth of a...
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Ombudsman comments on University Hospitals Birmingham review
30 June 2023
In August 2022, prompting several investigations which uncovered serious issues around the culture and leadership of University Hospitals Birmingham (UHB), the National Ombudsman, Rob Behrens triggered the Emerging Concerns Protocol. The Protocol provides a process for regulators and oversight bodies...
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PHSO response to PACAC inquiry report
31 March 2023
The Public Administration and Constitutional Affairs Committee has today published its report following our 2021-22 scrutiny session. We are pleased to see recognition of our proactive approach to managing the demand on our service, which included investment in recruitment and...
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Ombudsman comments on University Hospitals Birmingham review
28 March 2023
Ombudsman Rob Behrens comments on the NHS Birmingham and Solihull Integrated Care Board review into University Hospitals Birmingham NHS Foundation Trust. “This report will make hard reading for the new leadership and sets the scale of the challenge they face...
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Ombudsman extremely concerned about culture at University Hospitals Birmingham
14 March 2023
Recent and ongoing investigations by the Parliamentary Health Service Ombudsman (PHSO) into University Hospitals Birmingham (UHB) have uncovered a number of significant concerns. Our investigations flagged serious issues around the culture and leadership of the Trust. These concerns have further...
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