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Ombudsman welcomes new NICE guidance on sepsis
10 March 2017
Commenting on the draft NICE quality standard for health professionals on treating severe sepsis, Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We are pleased NICE has produced this guidance following our recommendation to ensure faster diagnosis and treatment...
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CQC report shows NHS not learning lessons from mistakes
2 March 2017
Commenting on the Care Quality Commission's The state care in NHS acute hospitals: 2014 to 2016: Findings from the end of CQC’s programme of NHS acute comprehensive inspections, Parliamentary and Health Service Ombudsman Executive Director of External Affairs and Insight...
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Ombudsman comments on new end of life care research
1 March 2017
The BMJ Supportive and Palliative Care journal has today published a new research paper on commissioning palliative care services, which found significant variation in end of life care across the country. Commenting on the paper, Alex Robertson, Executive Director of...
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Ombudsman comments on parliamentary report into avoidable deaths in the NHS
31 January 2017
Commenting on the report by the Public Administration and Constitutional Affairs Committee called Will the NHS never learn? Follow-up to PHSO report ‘Learning from Mistakes’ on the NHS in England, published today Parliamentary and Health Service Ombudsman Julie Mellor said...
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Julie Mellor welcomes PACAC endorsement of Rob Behrens for Ombudsman
19 January 2017
Parliamentary and Health Service Ombudsman Dame Julie Mellor said: I am delighted that Rob Behrens has been recommended to Parliament as the new Chair and Ombudsman. ‘Rob has considerable experience of complaint handling from his time as independent adjudicator for...
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Ombudsman welcomes midwifery law change
13 January 2017
Parliamentary and Health Service Ombudsman Julie Mellor said: Today our recommendations on midwifery regulation have become reality, improving the safety of mothers and babies. Separating midwifery supervision and regulation will remove a significant conflict of interest. This legal milestone would...
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Julie Mellor welcomes new Local Government Ombudsman
11 January 2017
Parliamentary and Health Service Ombudsman, Julie Mellor, said: We are delighted that Michael King has been appointed as the new Local Government Ombudsman. He brings a wealth of experience and outstanding vision to the role, ultimately helping to bring justice...
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Ombudsman comment on CQC review of NHS investigations into deaths
13 December 2016
Following the Care Quality Commission’s (CQC) review of NHS investigations into deaths published today, the Parliamentary and Health Service Ombudsman can reveal that it has upheld 338 complaints into avoidable deaths in 2016 to date, compared to 306 complaints in...
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Ombudsmen welcome plan for new Public Services Ombudsman
5 December 2016
The Cabinet Office has today published a draft Public Service Ombudsman Bill, which would bring together the Local Government Ombudsman and the Parliamentary and Health Service Ombudsman, to create a new Ombudsman service, to make it easier and more straightforward...
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Ombudsman comments on child sepsis study
8 October 2016
PHSO Ombudsman Julie Mellor comments on the study from Pennine Acute Hospitals NHS Trust, about GPs missing signs of sepsis in children.
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