Media statements

Parliamentary and Health Service Ombudsman Julie Mellor comments on Francis whistleblowing statement.

Julie Mellor, Parliamentary and Health Service Ombudsman said: A mother and her family were forced to endure a living nightmare for months on end because of the Home Office's repeated mistakes. Our investigation found vital opportunities to protect the family...

Our casework revealed that the lives of mothers and babies could be put at risk because of an inherent conflict of interest in the supervision of midwives. The King's Fund was commissioned by the Nursing and Midwifery Council to draw...

Parliamentary and Health Service Ombudsman, Julie Mellor, said: We have seen examples where victims have been let down because agencies have failed to recognise the rights they are entitled to under the Victims’ Code. 'We welcome Baroness Newlove’s review especially...

Our statement in response to the Health Select Committee’s report on complaints and raising concerns.

Our statement on how we welcome the Kings Fund's midwifery recommendations.

Parliamentary and Health Service Ombudsman, Julie Mellor, said: We know from our casework that dentists as well as patients are confused about NHS dental charges and that dentists need to communicate better with their patients. We will soon be publishing...

Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We warmly welcome these actions across the health system on recognising and treating sepsis, which taken together could help save up to 12,500 lives each year. 'The measures will also be...

Parliamentary and Health Service Ombudsman Julie Mellor said: We are the final tier of the complaints system and our job is to give final decisions on complaints about public services. We help 27,000 people every year. Because we are doing...

A Parliamentary and Health Service Ombudsman spokesperson said: 'Every time someone has a poor experience of our service it really matters to us and we work hard to put things right. 'As announced last month, we've embarked on the second...