11 February 2015
Parliamentary and Health Service Ombudsman Julie Mellor said:
I welcome Sir Robert Francis' focus on 'just culture' which looks at whether the safety issue has been addressed rather than who is to blame.
'We are delighted the description we developed with patients of their expectations for raising concerns and complaints will be adapted to apply to NHS staff. This puts patients and whistleblowers at the heart of the way safety concerns are dealt with.'