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Ombudsman comments on Victims' Code

Parliamentary and Health Service Ombudsman, Julie Mellor, said:

We have seen examples where victims have been let down because agencies have failed to recognise the rights they are entitled to under the Victims’ Code

'We welcome Baroness Newlove’s review especially her call for mandatory training for all staff who deal with victims’ complaints and for agencies to demonstrate how complaints from victims have led to improvements in service.'