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Ombudsman comments on lack of progress on digitalisation of the NHS
17 February 2023
Ombudsman Rob Behrens comments on today's report from the Health and Social Care Committee's expert panel on the progress of the digitalisation of the NHS. "We called for improvements to NHS digital infrastructure to be treated as an urgent issue...
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Prioritising patient safety must be a top priority, says Ombudsman
2 February 2023
Ombudsman Rob Behrens comments on the report released today by the Healthcare Investigation Safety Branch (HSIB) on access to critical patient safety information. The report highlights a case where a patient was misidentified leading clinicians to think a do not...
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Ombudsman comments on Home Office decision to scrap Windrush recommendations
27 January 2023
Ombudsman Rob Behrens has commented today on the news the Government will drop three of the recommendations from Wendy Williams' lessons-learned review into the Windrush scandal. Home Secretary Suella Braverman has confirmed the Government will now no longer be running...
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Ombudsman Rob Behrens responds to CQC State of Care report
21 October 2022
Ombudsman Rob Behrens comments on the report released today by the Care Quality Commission (CQC) which assesses health care and social care in England. The report found that the health and care system is in gridlock, with long delays and...
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Ombudsman responds to East Kent NHS inquiry
19 October 2022
Commenting on the findings of the East Kent NHS inquiry into the avoidable deaths of at least 45 babies, Ombudsman Rob Behrens said: "The Kirkup investigation makes distressing reading. It has only been a few months since the Ockenden report...
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Ombudsman's statement on the death of Her Majesty Queen Elizabeth II
12 September 2022
Ombudsman Rob Behrens, commenting on the death of Her Majesty Queen Elizabeth II: I would like to express my deep sorrow at the passing of Her Majesty the Queen. Colleagues at the Parliamentary and Health Service Ombudsman join me to...
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PHSO response to PACAC inquiry report
19 May 2022
The Public Administration and Constitutional Affairs Committee has today published its report following our 2020-21 scrutiny session. L ike many organisations, we have not been immune to the impact of the p andemic. The Committee has acknowledged that the strain...
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Ombudsman responds to findings of Ockenden report
31 March 2022
Commenting on the findings of the report by Donna Ockenden into serious failings in maternity care at Shrewsbury and Telford NHS Trust, Ombudsman Rob Behrens, said: These women and their families were let down by shocking levels of maternity care...
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