Media statements

PHSO Ombudsman comments on NMC decision to introduce revalidation process for nurses and midwives.

PHSO Ombudsman Julie Mellor responds to HSCIC data on written complaints in the NHS 2014-15.

PHSO Ombudsman Julie Mellor comments on NICE draft end of life care guidance.

When patients are discharged unsafely from hospital it can have a devastating impact on them and their families.

Julie Mellor, the Parliamentary and Health Service Ombudsman, said: We have been calling for a single public service ombudsman to make it much simpler and easier to complain about public services in England and we are delighted that the government...

On 25 March the Cabinet Office launched a public consultation on the future of public service Ombudsmen. We welcome this consultation. It offers an important opportunity for the wider public to participate in the debate and will hopefully represent a...

We are calling for 'no wrong door' to complaining to make it much simpler and easier to complain about public services in England after the government announced the start of a consultation into ombudsman reform today. Parliamentary and Health Service...

Mick Martin, Managing Director at the Parliamentary and Health Service Ombudsman said: The Morecambe Bay Investigation report revealed significant failings in care and treatment and we sympathise with the families who lost loved ones. 'We fully support the report and...

Mick Martin, Managing Director at Parliamentary and Health Service Ombudsman said: We welcome the report's recommendations. The proposed review of the NHS complaints system to improve the quality of complaint handling at a local level is a step forward and...

A Parliamentary and Health Service Ombudsman spokesperson said: Although 73% of NHS staff believe their organisation acts on concerns and complaints made by patients, NHS organisations need to do more to create a culture that listens and learns when things...